Acute Patient Access Services Representative Per Diem

Banner Health; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid orientation

Flexible schedules

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

My Well-Being Wellness program

Discount entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Staffing Services-AZ is seeking an Acute Patient Access Services Representative to support the ER and other patient access areas. You will verify demographics, verify eligibility, generate patient estimates, and discuss financial liability with patients.

This is a per diem, on-call role with shift differences and eligibility for weekend and holiday coverage. Positions cover Verrado ER with potential to pick up shifts at Banner Estrella.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience.
• Healthcare experience is a plus.

Responsibilities

• Verify patient demographics and input information into the EHR.
• Obtain insurance information and verify eligibility and benefits.
• Generate patient estimates based on benefits and services.
• Discuss financial liability with patients and set up payment plans as needed.
• Support patient access services including intake, registration, and related tasks.

Skills

Customer service

Education

High school diploma/GED

Job description

Primary City/State:Buckeye, ArizonaDepartment Name:Banner Staffing Services-AZWork Shift:DayJob Category:Revenue CycleBanner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health.The Acute Patient Access Services Representative will support the ER as well as other patient access areas as needed. You will obtain and verify patient demographic and insurance information, verifying eligibility, generating patient estimates based on benefits & services provided, entering data into ms4 and obtaining signatures on consent forms. This includes collecting money due and you must be comfortable having these conversations. This position is goal oriented and metrics measured include Accuracy, Productivity (# of patients registered in an hour) and point of service collections. A strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required. Must have at least 2 yrs of Customer Service experience. Experience in Healthcare a plus!This is primarily for our Verrado ER site, however you are able to pick up shifts at our Banner Estrella location as well if you want.Day and Weekend shifts are needed and we offer flexible scheduling. Shifts would fall between 6:00am to 12:00am Sun - Sat. Must be available for On Call shifts during weekends and holidays as well. Open availability preferred.Plus you will enjoy an extra 10% per hour for BSS staff, plus an additional flat rate $1.00/hour weekend shift differential and an 18% per hour-night shift differential when applicable.**All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire and Systems Training and must be able to complete a 4-6 week paid training (days and hours will vary) and is generally full time. System training is in Mesa for one week (general business hours)As a valued and respected Banner Health Per Diem team member, you will enjoy:Competitive wagesPaid orientationFlexible Schedules (select positions)Fewer Shifts CancelledWeekly pay403(b) Pre-tax retirementResources for living (Employee Assistance Program)My Well-Being (Wellness program)Discount Entertainment ticketsRestaurant/Shopping discountsRegistry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.Apply Today!As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0POSITION SUMMARYThis position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.CORE FUNCTIONS1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.MINIMUM QUALIFICATIONSHigh school diploma/GED is required.Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.PREFERRED QUALIFICATIONSAssociate’s degree in Business Management is preferred.CHAA certification is preferred.Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy