Acute Patient Access Services Representative ER

Banner Health; Mesa (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Night shift differential 18% after 7pm

Weekend differential $1.00/hour

Job summary

Banner Desert Medical Center in Mesa, AZ is seeking an Acute Patient Access Services Representative for ER registration. The role is the first point of contact, greeting patients, verifying insurance, and processing registrations with care and accuracy.

You will collect patient financial liability, provide financial counseling when needed, and ensure all documentation is secure and compliant. You will work with clinical teams to optimize patient flow and service quality during night shifts.

Qualifications

• Experience in patient access, scheduling, or front-office healthcare preferred.

Responsibilities

• Greet patients, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling as needed.
• Ensure documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline intake and record-keeping.

Skills

Customer service

Communication

Detail oriented

Tech-savvy

Problem solving

Tools

Multi-system software

Job description

Acute Patient Access Services Representative ER### Acute Patient Access Services Representative ERApply: Banner Desert Med Ctr (1400 S Dobson Rd): Full time: Posted Today: R4457922**Primary City/State:**Mesa, Arizona**Department Name:**ER Registration-Hosp**Work Shift:**Night**Job Category:**Revenue Cycle**Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work CertificationTM. Apply today to build your career.** **Why You’ll Love This Role:**At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.**What You’ll Do:** Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Ensure all documentation is accurate, secure, and compliant. Collaborate with clinical teams to optimize patient flow and satisfaction. Use multi-system technology to streamline patient offerings, intake and record-keeping. **You’re a Great Fit If You:** Thrive in fast-paced environments (like ERs, clinics, or specialty care). Have stellar communication skills and a high emotional IQ. Are detail-oriented, tech-savvy, and a natural problem-solver. Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!). **Hours and Schedule: Saturday, Sunday, Monday 6pm-6am**Some On-call shifts and Holidays may be required. You will enjoy an 18% night shift differential for all hours after 7pm, plus an additional $1.00 an hour for all weekend hours! **All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is completed (regardless of your hired shift/hours).**Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.POSITION SUMMARYThis position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.