Acute Patient Access Services Representative OB

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Night shift differential 18%

Job summary

Banner Health in Glendale, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients. You will greet patients, verify insurance, collect upfront payments, and register patients for services in a fast-paced hospital setting.

The role supports patient flow and coordination with clinical teams, requires empathy, accuracy, and tech savvy, and offers comprehensive benefits with an evening shift schedule.

Qualifications

• Experience handling patient intake and registration.
• Strong communication and empathy in fast-paced environments.
• Familiar with verifying insurance benefits and eligibility.
• Proficient with electronic health records and office tech.

Responsibilities

• Greet patients and perform accurate registration with patient safety checks.
• Verify insurance coverage, collect financial liability, and provide basic financial counseling.
• Ensure documentation is accurate, secure, and compliant with policies.
• Support clinical teams to improve patient flow and overall satisfaction.

Skills

Patient access

Front desk experience

Insurance verification

Customer service

Tech-savvy

Job description

Primary City/State: Glendale, Arizona

Department Name: Admitting-Hosp

Work Shift: Evening

Job Category: Revenue Cycle

Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™.

Why You'll Love This Role

At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You'll Do

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

You're a Great Fit If You

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Schedule

Weds 12pm-6pm & Thurs, Fri, Sat 6pm-11:30pm.

On-call shifts and Holidays may be required.

You will also earn an additional 18% night shift differential for hours after 7pm! Plus our part time positions offer full benefits!!

All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is completed (regardless of your hired shift/hours).

Banner Health and Banner Thunderbird overview

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required