Acute Care Tech II – Observation Unit

TriHealth; Cincinnati (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

TriHealth's Good Samaritan Hospital in Cincinnati seeks an Acute Care Tech II for the Observation Unit. This part‑time, night shift role supports nurses and clinical staff in delivering safe, high‑quality care to high‑acuity patients, helps maintain a clean, safe environment and assists with patient flow and documentation.

Responsibilities include handling multi‑line phones, paging, initiating emergency calls, maintaining medical records per TriHealth standards, and communicating respectfully

Qualifications

• Minimum 2 years of high school education.
• Age 17 with work permit.
• BLS certification required.
• Reading and math proficiency.
• Experience with multi-line phones and pagers.

Responsibilities

• Assist with basic patient care tasks under RN supervision.
• Support patient flow and communication using paging systems and phones.
• Maintain a clean, safe care environment and report hazards.
• Initiate emergency calls (Code Blue, Fire, Rapid Response) per protocol.
• Maintain medical records and follow TriHealth documentation standards.

Skills

BLS Certification

Multi-line phone skills

Reading & math proficiency

Communication

Education

High School diploma or equivalent

Job description

Job Description

Acute Care Tech II – Observation Unit

Location:

Good Samaritan Hospital 375 Dixmyth Ave, Cincinnati, OH 45220

Job Type:

Part Time, Nights

About TriHealth & This Role

TriHealth is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech II in the Observation Unit, you will support nurses and clinical staff in delivering high‑quality, compassionate care to patients with high‑acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Why You’ll Love Working Here

• Supportive, team‑centered culture built on communication, compassion, and respect.
• Hands‑on experience in a high‑acuity MSICU setting that strengthens clinical skills.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leadership that promotes professional growth and continuous learning.
• Comprehensive TriHealth benefits, wellness programs, and career support.

Key Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Assist with patient flow and communication using multi‑line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.

Qualifications

Required

• Minimum 2 years of high school education.
• Age 17 with work permit.
• Basic Life Support (BLS) for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi‑line phones, call systems, and pagers.

Preferred

• Experience with clinical computer applications or hospital support systems.
• Prior experience in patient care or hospital support environment.

Schedule & Work Location

• FTE: Full Time
• Shift: Nights
• Hospital: Good Samaritan Hospital (Observation Unit)
• On‑site inpatient role

Benefits Snapshot

TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Learn more: https://careers.trihealth.com/what-we-offer/benefits

Job Overview

This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Requirements

2 years High School Education (Required)

Age 17 with work permit

Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.

Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required

Job Responsibilities

Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes. Communicates effectively with others, and works in collaboration with all members of the health care team, and internal departments. Utilizes chain of command appropriately. Shows respect to patients, families, and co-workers. Reports patient related information in a timely manner, as well as problems completing assignment/tasks. Documents observations and tasks performed. Answers phone and patient calls promptly and courteously. Relays accurate and complete messages to the appropriate person, and provides complete follow-up. Assists internal and external customers by directing them and facilitating unit flow. Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards. Places emergency calls timely as directed (Code Blue, Fire, Special Alert, Rapid Response Team). Maintains the medical record. Documents accurately in the medical record as per unit/TriHealth guidelines. Performs computer downtime procedures according to unit/TriHealth guidelines. Maintains proficient knowledge of computer applications specific to their unit/job. Provides other clerical support to unit as needed and directed by charge nurse or manager. Performs and documents basic patient care tasks under the direct supervision