Acute Care Tech I – Observation Unit

TriHealth; Cincinnati (OH); On-site; USD 25,000 - 36,000; Part time

Job summary

TriHealth is seeking an Acute Care Tech I - Observation Unit for Good Samaritan Hospital in Cincinnati to support nurses and clinical staff in high-acuity care.

The role emphasizes safe patient assistance, documentation, and efficient unit flow while working nights as a part-time position. Training and team support are provided to grow clinical skills in a high-acuity environment.

Qualifications

• Minimum 2 years of high school education.
• Age 17 with work permit.
• BLS certification.
• Reading and math proficiency appropriate for role.
• Experience with multi-line phones, call systems, and pagers.

Responsibilities

• Perform basic patient care tasks under RN supervision.
• Assist with patient flow using multi-line phones, call systems, and pagers.
• Maintain a clean, safe care environment; identify and report safety hazards.
• Initiate emergency calls per hospital protocol.
• Support documentation and medical record maintenance per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members.
• Ensure equipment and supplies are available, functional, and properly maintained.

Skills

Multi-line phone skills

Reading proficiency

Math proficiency

Patient communication

BLS certification

Education

High School Education (2 years)

Job description

Acute Care Tech I - Observation Unit

Location: Good Samaritan Hospital 375 Dixmyth Ave, Cincinnati, OH 45220

Job Type: Part Time, Nights

About TriHealth & This Role

TriHealth is committed to fostering a culture where every team member is heard, supported, and empowered to provide exceptional care. As an Acute Care Tech II in the Observation Unit, you will support nurses and clinical staff in delivering high-quality, compassionate care to patients with high-acuity needs. Your work ensures safe, efficient operations and contributes directly to patient outcomes and the overall care experience.

Why You’ll Love Working Here

• Supportive, team‑centered culture built on communication, compassion, and respect.
• Hands‑on experience in a high‑acuity MSICU setting that strengthens clinical skills.
• Opportunities to expand competency in emergency response and advanced care tasks.
• Leadership that promotes professional growth and continuous learning.
• Comprehensive TriHealth benefits, wellness programs, and career support.

Key Responsibilities

• Perform and document basic patient care tasks under RN supervision while maintaining required competencies.
• Assist with patient flow and communication using multi-line phones, call systems, and telecommunication devices.
• Maintain a clean, safe care environment; identify and report safety hazards and complete required safety event reports.
• Initiate emergency calls, including Code Blue, Fire, Special Alert, and Rapid Response per hospital protocol.
• Support documentation, medical record maintenance, and computer downtime procedures per TriHealth standards.
• Communicate respectfully with patients, families, and healthcare team members, escalating concerns as needed.
• Ensure equipment and supplies are available, functional, and properly maintained.

Qualifications

Required

• Minimum 2 years of high school education.
• Age 17 with work permit.
• Basic Life Support (BLS) for Healthcare Providers certification.
• Reading and math proficiency appropriate for role.
• Experience with multi-line phones, call systems, and pagers.

Preferred

• Experience with clinical computer applications or hospital support systems.
• Prior experience in patient care or hospital support environment.

Schedule & Work Location

• FTE: Part Time
• Shift: Nights
• Hospital: Good Samaritan Hospital (Observation Unit)
• On-site inpatient role

Benefits Snapshot

TriHealth offers a comprehensive benefits suite including medical, dental, vision, retirement contributions, paid time off, tuition assistance, and wellness resources.

Learn more: https://careers.trihealth.com/what-we-offer/benefits

Job Overview

This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Requirements

2 years High School Education (Required)

Age 17 with work permit

Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.

Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required

Job Responsibilities

Acknowledges need for self growth and accountability. Identifies area for self improvement. Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.

Communicates effectively with others, and works in collaboration with all members of the health care team, and internal departments. Utilizes chain of command appropriately. Shows respect to patients, families, and co-workers. Reports patient related information in a timely manner, as well as problems completing assignment/tasks. Documents observations and tasks performed. Answers phone and patient calls promptly and courteously. Relays accurate and complete messages to the appropriate person, and provides complete follow-up. Assists internal and external customers by directing them and facilitating unit flow.

Maintains a safe environment. Reports safety hazards to appropriate personnel. Completes safety