Activities Manager- Family & Kids

Westin Hotels & Resorts; Scottsdale (AZ); On-site; USD 61,000 - 79,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Westin Hotels & Resorts in Scottsdale, AZ is seeking a Management-level recreation leader to support the Director of Recreation, overseeing pool and beach areas, maintenance, and cabana operations while modeling exceptional guest service.

You will supervise staff, schedule programs, manage vendors, and drive guest satisfaction and financial performance in your area; a high school diploma or 2-year degree and relevant experience are required, with bonus eligibility.

Qualifications

• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
• OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsibilities

• Supervises and manages recreation employees and day-to-day operations.
• Monitors quality and meets customer expectations daily.
• Schedules events, programs, and activities and coordinates the work of others.
• Provides personal assistance and care to others as needed.
• Maintains pool and beach areas and operation of cabana units.
• Delivers exceptional guest service and models appropriate behavior.
• Supports vendor relationships for water sports and scuba.
• Contributes to department goals and staff development.

Skills

Team supervision

Customer service

Event scheduling

Vendor management

Education

High school diploma or GED

2-year degree in related major

Job description

Additional Information

Job Number

26137912

Job Category

Golf, Fitness, & Entertainment

Location

6902 East Greenway Parkway, SCOTTSDALE AZ 85254, United States VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range:

$61,000-$79,000 Annually

Bonus Eligible:

Y

Job Summary

Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Recreation Operations

• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Supports the management of outside vendors including water sports and scuba.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Manages group activities including sand painting, bon fires, and team building events.
• Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.