Activities Host & Guest Experience Lead

NDM Hospitality Services; Windermere (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401k Plan Availability

Discounted hotel rooms

Discount in F&B outlets

Development opportunities

Employee appreciation events

Recognition and Rewards Program

Job summary

NDM Hospitality Services is seeking an Activities Ambassador to join our vibrant Encore Resort team. You will organize and host daily activities, welcome guests, and help create memorable experiences in a fast-paced hospitality setting.

You’ll manage the activity calendar, assist guests at the park and play rooms, ensure safety and inventory accuracy, and support cash handling at Sundries Retail. CPR/First Aid certification is preferred; Microsoft Office experience and the ability to move

Qualifications

• High School Diploma preferred.
• 1 year experience in recreational hospitality, Cruise Ships, Summer Camps and/or DJ.
• Ability to move quickly and adjust strategies based on trends.
• Must be able to pass CPR/First Aid certifications within timely manner.
• Microsoft Office experience.

Responsibilities

• Responsible for organizing and hosting the daily activities as listed in the monthly activity calendar.
• Welcoming and assisting guests as they enter into the park or Hang Ten Children's Play room.
• Following policies and procedures to ensure guest/member access, safety, and enjoyment for all guests/members.
• Ensuring all inventory needs are met.
• Conduct cash handling and point of sale at Sundries Retail.
• Dispatching guests down slides.
• Be a team leader and lead by example to inspire motivation and anticipation in all team members.
• Maintain effective lines of communication between all team members regarding club operations and guest issues.

Skills

Customer service orientation

Team leadership

Adaptability

Education

High School Diploma

CPR/First Aid certifications

Tools

Microsoft Office

Job description

NDM Hospitality Services is seeking an Activities Ambassador to join our vibrant Encore Resort team. You will organize and host daily activities, welcome guests, and help create memorable experiences in a fast-paced hospitality setting.

You’ll manage the activity calendar, assist guests at the park and play rooms, ensure safety and inventory accuracy, and support cash handling at Sundries Retail. CPR/First Aid certification is preferred; Microsoft Office experience and the ability to move