Activewear Sales & Customer Experience Specialist

Vuori, Inc; Birmingham (MI); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Per

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori, Inc is seeking a Retail Sales Associate to connect with customers and communicate Vuori’s brand values through insightful product knowledge and a happy optimistic outlook. You will create unforgettable customer experiences, greet shoppers, and help with fitting rooms and feedback on merchandise.

Join a team that aims to exceed sales goals, expand product knowledge in active‑wear, and support inventory and store operations in a fast‑paced retail environment.

Qualifications

• Must be available to work nights, weekends and holidays.
• Must adhere to scheduled shifts with punctuality.
• Ability to develop relationships with customers and colleagues.
• Ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Create an unforgettable customer experience.
• Forge lasting relationships with customers.
• Work with the sales team to ensure each customer receives the best service possible.
• Greet customers in a timely, authentic and engaging manner.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Achieve sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
• Assist in the completion of projects while keeping the focus on customer experience.
• Communicating inventory needs to support the business goal.
• Ensure the sales floor is stocked every evening.
• Collaborate with management in areas of inventory management.
• Ensure the retail store is cleaned on a regular basis – including floors and bathroom.
• Understand and execute cash control procedures including bank deposits, petty cash.
• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Identify and communicate product concerns in a timely manner.

Skills

Relationship building

Customer service

Communication

Multi-tasking

Punctuality

Learning quickly

Organizational skills

Ownership

Initiative

Feedback responsiveness

Job description

Vuori, Inc is seeking a Retail Sales Associate to connect with customers and communicate Vuori’s brand values through insightful product knowledge and a happy optimistic outlook. You will create unforgettable customer experiences, greet shoppers, and help with fitting rooms and feedback on merchandise.

Join a team that aims to exceed sales goals, expand product knowledge in active‑wear, and support inventory and store operations in a fast‑paced retail environment.