ActiveMQ Support Engineers (L2) / Apache Committer SME

HANDS Infotech Inc; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

A leading technology company is seeking a full-time ActiveMQ Support Engineer (L2) to provide expert troubleshooting and technical support for ActiveMQ issues. The role involves working closely with customers to ensure high-quality service and effective resolution of incidents. Ideal candidates will have a background in operating systems and Apache Committer skills, along with strong communication abilities. This is a remote position with a competitive salary range.

Qualifications

• Proficiency in troubleshooting and technical support skills.
• Experience with operating systems and Apache Committer SME background.

Responsibilities

• Troubleshoot and resolve ActiveMQ issues, including configuration and performance tuning.
• Provide direct source code support for critical issues and customize or patch ActiveMQ as needed.
• Collaborate with Technical Accounts Managers to reproduce issues and validate fixes.

Skills

Troubleshooting

Technical Support

Customer Support

Communication

Education

Bachelor's degree in Computer Science

Tools

Apache ActiveMQ

IBM MQ

Java MoM

Shell scripting

Logging/monitoring tools

Version control (Git)

Job description

Job Title: ActiveMQ Support Engineer (L2) / Apache Committer SME

Hands Infotech INC is seeking a full-time, remote ActiveMQ Support Engineer with expertise in operating systems and Apache Committer SME skills. The role involves troubleshooting ActiveMQ issues, providing technical support to customers, and ensuring high-quality customer service.

Responsibilities:

• Troubleshoot and resolve ActiveMQ issues, including configuration and performance tuning.
• Provide direct source code support for critical (Severity 1) issues and customize or patch ActiveMQ as needed.
• Validate solutions and support diagnostics for deep troubleshooting.
• Analyze and resolve incidents within SLA, including Severity 1–3 issues.
• Guide teams in broker recovery, testing, and workaround strategies.
• Collaborate with Technical Accounts Managers to reproduce issues and validate fixes.
• Maintain support portals and ticketing systems like JIRA.
• Participate in system tuning and after-action reviews.

Qualifications:

• Proficiency in troubleshooting and technical support skills.
• Excellent customer support and communication skills.
• Experience with operating systems and Apache Committer SME background.
• Bachelor's degree in Computer Science or related field.

Core Technical Skills:

• Apache ActiveMQ, IBM MQ, Java MoM
• Shell scripting, network protocols (TCP/IP, SSL, HTTP, JMS, AMQP)
• Logging/monitoring tools (ELK, Prometheus, Grafana)
• Version control (Git), performance testing, load balancing
• Nice-to-have: Apache Camel

Soft Skills:

• Availability for 24x7 support
• Analytical troubleshooting, documentation, stakeholder communication

Additional Details:

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Job Function: Information Technology

Salary Range: $60,000 - $70,000 per year