Active Directory & MFA administration & Support Engineer

CBTS; Atlanta (GA); On-site; USD 70,000 - 90,000; Part time

Job summary

A technology consulting firm is seeking a Support Engineer with expertise in Active Directory and MFA administration. The role involves staging user account migrations and providing support to over 1000 users. Ideal candidates will have strong PowerShell scripting skills and experience with incident management tools such as ServiceNow. The position is contract-based and requires flexibility for a 24x7 production schedule.

Qualifications

• 3+ years of experience with Active Directory and MFA administration.
• 3+ years of experience with PowerShell scripting for automation.
• Experience managing incidents in a CRM like ServiceNow.

Responsibilities

• Coordinate and lead meetings with engineering teams.
• Stage and test user account migrations.
• Author Knowledge Base articles.
• User Access Request/Incident triage.
• Ensure follow-up on tickets requiring attention.

Skills

Active Directory proficiency

MFA administration

Windows administration

PowerShell Scripting

Incident management through CRM

Tools

ServiceNow

Job description

Active Directory & MFA administration & Support Engineer

The Support Engineer will work with post production engineering to stage and test the migration of user accounts into new Active Directory OU’s. This will include validation of media applications and infrastructure access following UPN changes, OU and MFA restructuring. Following migration completion, the support engineer will provide hypercare support to >1000 users requiring access to post production applications and infrastructure.

Responsibilities

• Coordinate and lead meetings with partnering engineering teams in post-production and identity management
• Staging and testing of user account migrations
• Author Knowledge Base articles in company CRM(s)
• User Access Request/Incident triage
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Must Have Skills / Requirements

• 1) Proficient with Active Directory, MFA administration, and Windows administration
  a. 3+ years of experience
• 2) Proficient with PowerShell Scripting
  a. 3+ years of experience; Automating tasks to streamline workflows.
• 3) Proficiency managing incidents through company CRM
  a. 3+ years of experience; ServiceNow, etc.

Nice to Have Skills / Preferred Requirements

• 1) Experience with post-production applications/systems a plus (Avid Production Asset Management)
• 2) Experience supporting enterprise domain migrations/consolidations a plus
• 3) Experience with Active Directory and MFA admin within Entertainment Industry.

Soft Skills:

• 1) Relies on experience and judgment to plan and accomplish tasks with little supervision
• 2) Relies on experience and judgment to plan and accomplish tasks with little supervision
• 3) Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)
• 4) Must maintain a flexible schedule to support a 24x7 production schedule

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting