Activation Specialist, LATAM

Absolute Security; Seattle, Austin, Boulder, Ankeny (WA, TX, CO, IA); On-site; MXN 360,000 - 540,000; Full time

Job summary

Absolute Security in Mexico seeks an Activation Specialist to engage new customers, activate Absolute technology, and guide them toward lifelong usage. You will receive training to become a subject matter expert, delivering compelling product overviews and demos to showcase value.

The role requires fluent Spanish, 2+ years in a SaaS high-tech environment, and strong communication. You will collaborate with Sales, CX, and Product to ensure successful activation and adoption.

Qualifications

• Fluent Spanish, strong written and spoken communication.
• At least 2+ years in a SaaS/high-tech environment.
• Post-secondary education or equivalent experience.
• Ability to guide customers and build relationships through activation.

Responsibilities

• Activate new customers and demonstrate Absolute value with use cases and demos.
• Engage with customers during onboarding and drive adoption and usage.
• Collaborate with Sales, CX, and Product to meet customer needs.
• Triage issues and guide customers to appropriate Absolute resources.

Skills

Spanish fluency

SaaS experience

Customer enablement

Communication skills

Independent work

Training mindset

Education

Post-secondary education

Job description

As part of Absolute’s rapidly growing LATAM Sales Team, the Activation Specialist engages brand new customers to activate Absolute technology and deliver “lightbulb moments” to make them customers-for-life.

We will provide you with the training to become an Absolute subject matter expert so that you can tell the Absolute Story and provide insightful product overviews. You will learn about new customers’ environments and guide them through the activation process, with a view to helping customers unlock Absolute’s full potential within their own organizations.

We are looking for someone who is results-driven and self-motivated, with a mission to change one-time purchases into lifetime customers.

What You’ll Do

The Absolute Story

• Become an Absolute subject matter expert
• Deliver the value of Absolute, compelling use cases, and relevant industry knowledge to new customers
• Deliver captivating and in-depth product overviews and demos
• Protect the security and privacy of Absolute and its customers
• Other duties as assigned by management

Product Onboarding

• Engage and understand your customer’s workflow and processes
• Assist customers with deploying and configuring Absolute
• Deliver value driven engagements around product adoption and active usage

Customer and Partner Enablement

• Recommend complimentary solutions and advise on integration with Absolute technology
• Collaborate with Absolute’s Sales, CX, and Product teams to elevate customer needs
• Drive customers to relevant education content within the Absolute Learning Hub
• Triage technical issues to Absolute’s Technical Support team
• Engage with OEM partners to best drive activation

What You’ll Bring

• Fluent Spanish (excellent skills for both spoken and written)
• 2+ years’ experience within a SaaS high-tech work environment
• Completion of post-secondary education, or equivalent
• Strong communication and interpersonal skills in building and maintaining customer relationships
• Knowledge of general IT practices and/or endpoint security, such as anti-virus, encryption, DLP, etc.
• Basic configuration knowledge of TCP/IP based networks and network perimeter devices, such as routers, firewalls, proxy servers, etc.
• Setup/administration skills for operating systems including Microsoft Windows, Mac OS, and Chrome OS
• Strong aptitude for technology and desire to learn new software
• Ability to take initiative, own processes and work independently as required
• Boundless energy, enthusiasm and positivity
• Highly organized with the ability to multi-task

Why Work For Us

You’re resilient and passionate about securing the Work from Anywhere era. So are we.

We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference. Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.

Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at www.absolute.com or visit our YouTube channel

Absolute Security is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]