Acting Lead Supervisor I

Tapestry; Gilbert (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading luxury retailer is seeking a Lead Supervisor in Gilbert, Arizona. This role involves adapting to various store functions and ensuring sales success by coaching and developing the team. Candidates should have 1-3 years of retail experience, preferably in luxury retail, and knowledge of fashion trends. Strong customer focus and interpersonal skills are essential for driving results in a dynamic retail environment.

Benefits

Flexible hours

Team development opportunities

Qualifications

• 1–3 years of retail experience, preferably in luxury retail.
• Knowledge of fashion trends is essential.
• Ability to lift up to 50 pounds for shipments.

Responsibilities

• Models and develops the team to deliver sales expectations.
• Enforces sales strategies and initiatives across all categories.
• Coaches and motivates the team to meet goals.

Skills

Customer Focus

Drive for Results

Interpersonal Savvy

Learning on The Fly

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills (iPad/laptop)

Job description

Overview

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. They serve as a true utilitarian player, adapting to all roles within the store environment and representing Coach at its highest standards.

Responsibilities

Sales:

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Models and develops the team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Collaborates with Store Manager(s) and/or Assistant Store Manager(s) to adapt store business strategies and personal selling techniques to contribute to store and financial results
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
• Ensures Productivity Management by holding the sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitors progress over time to achieve business goals
• Builds credibility and trust with the team and customers, serving as a personal fashion advisor to deliver business results
• Wears business attire aligned with Coach’s Guide to Style to create positive impressions
• Acts as a brand ambassador in the local market to drive brand loyalty and business
• Reads cues to tailor approach to customer and team needs
• Resolves customer issues in a solution-oriented and forward-thinking manner; partners with Store Manager(s) and/or District Manager as appropriate
• Develops self and product knowledge; stays aware of current collections
• Understands the impact of staffing on sales and assists in recruitment accordingly
• Coaches, develops and motivates the team to meet goals; delegates and empowers others and encourages growth
• Welcomes feedback and sets short- and long-term goals to achieve metrics and development
• Regularly provides feedback to others and coaches performance to a higher standard

Operations:

• Manages daily operational tasks according to Coach standards and adapts proactively to business needs
• Demonstrates strong business acumen
• Communicates with supervisors regularly; remains adaptable and professional
• Maintains interior and exterior upkeep of the building with support from the corporate office
• Uses retail systems and reporting tools to inform decisions and involve appropriate partners
• Adheres to all Coach retail policies and procedures including POS and Operations procedures

• Leverages Coach tools to support relationship building and clienteling, driving sales and achieving goals
• Works with Store Manager(s) and/or Assistant Store Manager(s) to adapt store strategies to improve productive functions
• Ensures daily tasks are completed without impacting Coach standards

Competencies

• Drive for Results: Exceeds goals; top performer; focuses on bottom line and pushes for results

• Customer Focus: Dedicated to meeting customer expectations; builds trust and relationships

• Creativity: Generates new ideas and connects unrelated concepts

• Interpersonal Savvy: Relates well to diverse people; builds rapport and handles sensitive situations

• Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement

• Perseverance: Finishes what is started; persistent in the face of setbacks

• Dealing with Ambiguity: Handles change and risk; makes decisions with partial information

• Strategic Agility: Anticipates future trends; develops credible visions and strategies

• Building Effective Teams: Creates strong team morale; fosters open dialogue and shared success

• Managerial Courage: Provides direct, actionable feedback; addresses issues promptly

Qualifications

• Experience: 1–3 years of retail experience (cashier/stock, sales, etc.), preferably in luxury retail or related environment; knowledge of fashion trends

• Education: High school diploma or equivalent; college degree preferred

• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS), communications tools, and reading price/product sheets

• Physical: Ability to work at a fast pace; move on the sales floor and stockroom; ability to lift up to 25 pounds frequently and up to 50 pounds for shipments

Schedule

Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends and holidays during peak retail periods.

Note

This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other legally protected statuses. Visit Coach at Coach.com.