ACT Team Specialist

Southwest Network Company Brand; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings and Flex Spending

Paid sick, vacation and holidays

Retirement plan (403b) with company  匹

Disability insurance

Life insurance

Employee Assistance Program

Employee Discounts

Job summary

Southwest Network seeks a dedicated ACT case manager to deliver assertive treatment services in the community. You will implement treatment plans, coordinate ISPs, advocate for members, and assist with crisis intervention and discharge planning.

This role requires strong communication, organization, and software skills, plus engagement in after-hours coverage. Training aligns with the Nine Guiding Principles for Recovery Oriented Services.

Qualifications

• Master's or bachelor's degree in behavioral health or related field or alternative combinations with related experience.
• Minimum 1 year working with seriously mentally ill adults; ACT team experience preferred.
• Certifications: CPR, First Aid, Therapeutic Options; valid Arizona driver license and car insurance.

Responsibilities

• Provide assertive community treatment services and implement treatment, rehabilitation, and support plans.
• Develop ISPs and coordinate services related to ISPs; advocate for members and coordinate discharge plans.
• Provide crisis intervention and after-hours coverage; participate in team activities and ensure member safety.
• Maintain documentation and communication to support recovery-oriented services and outcomes.
• Adhere to Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services.

Skills

Customer service

Communication

Time management

Microsoft Office

Problem solving

Education

Master's or bachelor's degree in behavioral health or related field

Bachelor's degree in non-related field + 1 year related experience

Associate's degree + 1 year related experience

High school diploma + 3 years related experience

Job description

Description

As a member of an Assertive Community Treatment (ACT) team, functions as a case manager with primary responsibility for providing assertive treatment services, implementing plans for treatment, rehabilitation and support services. Coordinates, monitors, and provides direct services to members in a community setting. Participates in the development of individualized service plans (ISPs) and provides/coordinates services related to ISPs. Acts as a member advocate, coordinates services and discharge plans, and assists in crisis intervention. Provides after-hours care, on-call coverage, and support to all members being served by the ACT team.

All members of our team are expected to provide services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems.

A complete job description is available upon request.

REQUIREMENTS

Education, Certification, and Experience Requirements

• Must possess one of the following:
  
  
  
  • Master's or bachelor's degree with a behavioral health or related field
  
  
  • Bachelor's degree in a non-related field PLUS one year related experience
  
  
  • Associate's degree in any field PLUS one year related experience
  
  
  • High school diploma or equivalency certificate PLUS three years' related experience
  
  
  
  


• Minimum (1) one year working with seriously mentally ill adults required; previous experience working on an ACT team or equivalent experience preferred.


• Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network)


• Must maintain a valid Arizona driver's license and car insurance


• Must be at least 21 years of age.

Knowledge, Ability, and Skills

• Must have the ability to maintain excellent member and family relationships and provide excellent customer service


• Requires effective written, verbal and interpersonal communication skills


• Ability to stay organized and have critical thinking, time management and problem solving skills are a must


• Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.)


• Ability to type 25 to 40 WPM is preferred


• Must be proficient in Microsoft Office software

COMPENSATION and BENEFITS

• This position is offered at a fair, competitive salary.


• Medical, Dental, and Vision insurance


• Health Savings and Flex Spending account options


• Paid sick, vacation and holiday time (10 paid holidays per year!)


• Retirement plan (403b) with company match


• Disability insurance


• Basic life insurance with the option to purchase supplemental insurance


• Employee Assistance Program


• Employee Discounts

When you consider everything—the salary, the benefits, the ongoing training and support we offer, and the impact you’ll have on the lives of others—it could be the right opportunity for you.

Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.

Southwest Network is an equal opportunity employer.

ABOUT OUR ADULT SERVICES DIVISION

For adults with serious mental illness, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. We help people define their personal goals for recovery and manage their symptoms so they can achieve those goals. With our integrated health services, care and support, they discover strengths they didn’t know they had and are able to build futures filled with hope, meaning, and wellness.

Our Assertive Community Treatment (ACT) program focuses on providing intense, frequent, face-to-face services to members with persistent and severe mental illness and/or substance use disorders. Its primary goal is recovery through community treatment and habilitation. Most services are provided in the community, when and where members need them. ACT services reduce crises and helps members learn skills that are needed to integrate into the community and live independently without supports. This evidence-based practice helps improve outcomes for people who are most at-risk of homelessness, psychiatric hospitalization, and institutional recidivism.

ABOUT SOUTHWEST NETWORK

Southwest Network provides integrated behavioral and physical health services, caring for both the mind and body for whole health and wellness. We provide treatment programs for seriously mentally ill adults and children and adolescents with complex emotional and behavioral needs. We are committed to their recovery, and we work together to offer hope, support individual goals, encourage self-sufficiency, and change lives. We do whatever is needed for the individuals and families we serve.

We truly understand how important our employees are to those they care for, and how critical they are to our mission. As one of our employees, we will look after as many of your professional and personal needs as we can and make sure your work environment is productive, yet pleasant and informal. We are committed to offering you opportunities for personal and career growth, and we value and reward innovation, collaboration, dedication, and strength.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.