ACT Team Specialist

Southwest Network; Phoenix (AZ); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Retirement plan (403b) with company #

Job summary

Southwest Network is seeking an ACT case manager to deliver assertive treatment services in community settings. You will coordinate ISPs, discharge plans, and crisis interventions while advocating for members and ensuring continuity of care.

This role includes after-hours coverage and participation in ongoing training. A valid driver’s license and relevant behavioral health experience are required, with opportunities for professional growth within the organization.

Qualifications

• Must have a behavioral health or related degree at various levels (MS/BS preferred).
• 1 year related experience with a non-related BA/BS is acceptable.
• Associate degree plus 1 year related experience acceptable.
• High school diploma with 3 years related experience accepted.

Responsibilities

• Provide assertive community treatment services and direct services in a community setting.
• Develop individualized service plans (ISPs) and coordinate services and discharge planning.
• Act as member advocate and coordinate crisis intervention and services.
• Provide after-hours care and on-call coverage for ACT team.
• Assist in crisis intervention and support to all members served by ACT.

Skills

Customer service

Communication

Organization

Critical thinking

Time management

MS Office

Internet proficiency

Education

BS/BA in behavioral health or related field

BS/BA in non-related field + 1 year related experience

Associate degree + 1 year related experience

High school diploma + 3 years related experience

Job description

As a member of an Assertive Community Treatment (ACT) team, functions as a case manager with primary responsibility for providing assertive treatment services, implementing plans for treatment, rehabilitation and support services. Coordinates, monitors, and provides direct services to members in a community setting. Participates in the development of individualized service plans (ISPs) and provides/coordinates services related to ISPs. Acts as a member advocate, coordinates services and discharge plans, and assists in crisis intervention. Provides after-hours care, on-call coverage, and support to all members being served by the ACT team.

All members of our team are expected to provide services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services.

Requirements

A complete job description is available upon request.

Education, Certification, And Experience Requirements

• Must possess one of the following:
  • Master's or bachelor's degree with a behavioral health or related field
  • Bachelor's degree in a non-related field PLUS one year related experience
  • Associate's degree in any field PLUS one year related experience
  • High school diploma or equivalency certificate PLUS three years' related experience
• Minimum (1) one year working with seriously mentally ill adults required; previous experience working on an ACT team or equivalent experience preferred.
• Must maintain current CPR, First Aid, and Therapeutic Options certifications (offered through Southwest Network)
• Must maintain a valid Arizona driver's license and car insurance
• Must be at least 21 years of age.

Knowledge, Ability, And Skills

• Must have the ability to maintain excellent member and family relationships and provide excellent customer service
• Requires effective written, verbal and interpersonal communication skills
• Ability to stay organized and have critical thinking, time management and problem solving skills are a must
• Ability to utilize multiple types of office equipment (i.e. phones, copier, fax, etc.)
• Ability to type 25 to 40 WPM is preferred
• Must be proficient in Microsoft Office software
• Must be able to utilize the internet and various web browsers

COMPENSATION And BENEFITS

• This position is offered at a fair, competitive salary.
• Medical, Dental, and Vision insurance
• Health Savings and Flex Spending account options
• Paid sick, vacation and holiday time (10 paid holidays per year!)
• Tuition reimbursement
• Retirement plan (403b) with company match
• Disability insurance
• Basic life insurance with the option to purchase supplemental insurance
• Employee Assistance Program
• Employee Discounts

When you consider everything - the salary, the benefits, the ongoing training and support we offer, and the impact you'll have on the lives of others it could be the right opportunity for you.

Any offer of employment is contingent upon verification of education, employment, driving record and auto insurance, and completion of a criminal background check and drug testing.

Southwest Network is an equal opportunity employer.

About Our Adult Services Division

For adults with serious mental illness, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. We help people define their personal goals for recovery and manage their symptoms so they can achieve those goals. With our integrated health services, care and support, they discover strengths they didn’t know they had and are able to build futures filled with hope, meaning, and wellness.

Our Assertive Community Treatment (ACT) program focuses on providing intense, frequent, face-to-face services to members with persistent and severe mental illness and/or substance use disorders. Its primary goal is recovery through community treatment and habilitation. Most services are provided in the community, when and where members need them. ACT services reduce crises and helps members learn skills that are needed to integrate into the community and live independently without supports. This evidence-based practice helps improve outcomes for people who are most at-risk of homelessness, psychiatric hospitalization, and institutional recidivism.

About Southwest Network

Southwest Network provides integrated behavioral and physical health services, caring for both the mind and body for whole health and wellness. We provide treatment programs for seriously mentally ill adults and children and adolescents with complex emotional and behavioral needs. We are committed to their recovery, and we work together to offer hope, support individual goals, encourage self-sufficiency, and change lives. We do whatever is needed for the individuals and families we serve.

We truly understand how important our employees are to those they care for, and how critical they are to our mission. As one of our employees, we will look after as many of your professional and personal needs as we can and make sure your work environment is productive, yet pleasant and informal. We are committed to offering you opportunities for personal and career growth, and we value and reward innovation, collaboration, dedication, and strength.