ACT Team Lead

Dentonmhmr; Denton (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Denton MHMR is seeking an ACT Team Lead to coordinate case management and rehabilitation services for individuals with severe mental illness. The role involves leading meetings, developing recovery plans, and ensuring adherence to HHSC guidelines.

You will work under supervision, with responsibilities spanning service delivery, documentation, and collaboration with community partners to support recovery and community integration.

Qualifications

• Graduation from an accredited four-year college or university in a human services field; QMHP preferred and two years in mental health with six months as case manager.
• Master's Degree in human services preferred; community/crisis experience valued.

Responsibilities

• Attend and participate in all scheduled meetings, including daily ACT team meetings.
• Provide case management and rehabilitation services in a team-based environment.
• Develop Recovery Plans and coordinate Recovery Plan meetings.
• Facilitate treatment groups and provide transportation as needed.
• Ensure documentation is complete and compliant with HHSC guidelines.
• Assist with supervision of ACT staff and coordinate with community partners.

Skills

Case management

Trauma-informed care

Communication

Team coordination

Client assessment

Crisis intervention

Documentation

Time management

Training others

Cultural competence

Education

Bachelor's degree in human services

Master's degree in human services

QMHP preferred

Job description

Under the direction of the Program Manager of ACT Services and withinfederal, state and local guidelines provides moderately complex case managementservices to individuals with persistent mental illness. Work involvesdeveloping and maintaining long-term contact with individuals, individual'sfamilies/guardians, and service providers for medical, social, educational, andrelated service needs. This position will also provide some oversight of teamfunctions and assist the program managers and administrator/director with someadministrative duties. The Assertive Community Treatment (ACT) Team Lead ispart of a program responsible for providing treatment, rehabilitation, casemanagement, recovery, and support services to individuals with severe andpersistent mental illness and who have a history of multiple psychiatrichospitalizations, criminal history, homelessness, etc. This position works under moderatesupervision, with limited latitude for the use of initiative and independentjudgement.

Education, Training, and Experience

• Graduation from an accredited four-year college or university withmajor course work in human services field as required to qualify as aQualified Mental Health Professional (QMHP) preferred and two (2) yearsprior experience in a mental health field with six months experience ascase manager required.
• Master's Degree in a human services field, previous community andcrisis experience preferred.

Registration,Certification, Licensure, and Other Qualifications

• Must have andmaintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC).
• Must possessand maintain a valid driver's license and automobile insurance.

1.Individuals with an out-of-state driver's license must be able to obtaina driver's license in the state of Texas within thirty (30) days.

• Successful completion of allposition-specific training within thirty (30) days of employment isrequired.

Knowledge, Skills, and Abilities

• Knowledge of community resources,of case management principles, objectives, standards, and methods; and ofprogram policies and procedures.
• Ability to assess individuals'needs, coordinate individuals' services, to monitor program effectiveness,to communicate effectively, and to train others.
• Ability to effectively presentinformation in one-on-one and small group situations.
• Highly effective in workingobjectively with a diverse group of people and be able to demonstratecommunication, organizational, administrative and office managerialskills.
• Computer skills required for bothclinical and clerical programs.
• Ability to make decisions basedon education and or clinical experience, which reflect consistency withCenter's Guiding Principles, Policies and Procedures, and Standards ofCare.
• Understanding and practice ofTrauma Informed Care principles.

The following list outlines key responsibilities forthe position; however, it is not exhaustive and does not encompass allresponsibilities. Additional duties may be assigned as needed.

1.Attends and participates in all scheduledmeetings.

• Staff will attend daily ACT team meetings asscheduled and sign in for meetings to acknowledge their presence andunderstanding of the topics discussed.
• If a meeting is missed, staff will get withsupervisor within one week to review the information.
• Attends treatment team meetings with othercommunity agencies in the community as needed.

2.Provides courteous, professional services atall times.

• Maintains professional boundaries.
• Interacts with center staff, individualsserved, and community members in a professional manner.

3.Enters time worked accurately each day andsubmits time sheet by deadline given.

4.Provides Case Management and/orrehabilitation services in a team-based environment.

• Provides supported employment, supportedhousing, budgeting, case management as appropriate to individuals diagnosedwith a mental illness approved for services as defined in Texas Resilience andRecovery (TRR) guidelines.

5.Completes community base visits per minimummonthly contact.

• Services are provided in an environment wherethe individual feels most comfortable and/or where the service would naturallytake place.

6.Ensures each individual served is providedservices as required by the level of care assignment for each month.

• Maintains contact standards as defined in TRRguidelines.
• Ensures that all individuals on theircaseload have met the minimum and average hours as specified by HHSC.

7.Performs and completes Adults Needs andStrength Assessment (ANSA) as needed, taking into consideration the needsviewed by consumer, ACT Interdisciplinary Team, family members, and otherservice providers.

• All individuals have an ANSA completed within14 days of coming into ACT services and is updated as needed and at a minimumof every 6 months.
• Meets with individuals coming into ACT attheir initial appointment and helps to identify goals and treatment needs basedon ANSA and views of consumer, providers, and family members as needed.

8.Develops comprehensive Recovery Plans andcoordinates Recovery Plan meetings to address assessed needs.

• All persons have a comprehensive RecoveryPlan which addresses individual needs, personal strengths, natural supports,staff interventions, community service agencies, goals, and objectives.
• Recovery Plan is reviewed as needed andupdated at minimum of every 3 months.

9.Facilitates and/or co-facilitates treatmentgroups to assigned persons as needed.

10.Provides transportation for individuals asneeded.

11.Is familiar with all applicable TAC, ACTfidelity tools and HHSC contract information and Center policies andprocedures.

• All documentation is completed within twobusiness days.
• Skills training notes include fidelity words.
• All documentation is complete, accurate, andcompliant with Center and HHSC guidelines.
• All service note corrections are enteredwithin two business days.

12.Ensures individuals charts are in compliancewith HHSC contract requirements and standards.

• Responds to all chart audits by assigneddeadline.
• All paperwork will be signed in black inkwith credentials and date.

13.Provides emergency/crisis intervention whennecessary according to HHSC and Center policies and procedures.

• Participates in weekday nights and weekend24-hour ACT on call rotation.

14.Is able to work in a team setting and providesupport and assistance to other ACT team members as needed.

15.All assignments given are completed in atimely manner.

16.Assists with monitoring work performance ofACT team members and relays information to program manager.

17.Staff will be able to identify and discussclient barriers to success.

18.May coordinate Recovery Plan meetings withACT team members, individuals, services providers, collaterals, etc?as needed.

19.Demonstrates the ability to networkeffectively with community partners and will interact in an ethical andprofessional manner within the Center and community.

20.Participates in street/homeless outreach asneeded.

21.Assists with monthly supervision of ACT staffupon request of program manager.

22.Provide informal/group counseling to assignedpersons as needed.

23.Utilizes screening review tool to providefeedback/corrections to team members.

24.Communicates feedback to program manager.

25.Has the ability to work independently andmake decisions but seeks guidance when needed.

26. ACT Crisis assessments must be completedon the same day. Extenuating circumstances will be considered

27.Participates in the Center's Zero SuicideInitiative

• Assistsindividuals served during a crisis episode by completing triages or crisisassessments to determine a least restrictive environment.
• Remainswith individuals experiencing a crisis as needed.
• CompletesCSSRS Since Last Visit at each contact with individuals served to determinerisk level and ensure appropriate referrals.
• Openlyask questions regarding Suicide to ensure accurate and thorough information isobtained.
• Providesadditional support to individuals identified as at higher risk for suicide.
• Educatesindividuals on the Suicide Care Pathway.
• Providesadditional phone calls/support as required or requested.
• Debriefswith direct and indirect reports when there is a suicide death of an individualserved or Center staff.