Acres - Customer Success Intern

Apprenticely; Fayetteville (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Stock options

Bonus structure

On-site Fayetteville, AR

Job summary

Acres is seeking a Customer Success Intern in Fayetteville, AR to help enterprise clients maximize value from our map-based land intelligence platform. You will drive onboarding, training, and relationships, while ensuring data integrity and effective CRM usage.

This paid internship begins at $15 per hour for 3 months, with a transition to a salaried role offering benefits, stock options, and a bonus structure. On-site, 40 hours/week in Fayetteville.

Qualifications

• Experience onboarding enterprise customers or similar roles.
• Strong communication and relationship-building skills.
• Ability to maintain data integrity in CRM and analytics tools.
• Analytical mindset with ability to present insights.

Responsibilities

• Lead onboarding and training for new enterprise customers to enable rapid product adoption.
• Serve as the primary contact for enterprise customers, ensuring needs are met with training and resources.
• Resolve customer issues efficiently and keep CRM data up to date to measure engagement.
• Prepare business reviews highlighting usage, achievements, and opportunities for growth.
• Support renewals and identify opportunities to expand product usage within accounts.
• Advocate for customer needs and relay feedback to product and engineering teams.
• Collect product feedback to inform the roadmap and improve experience.
• Collaborate with cross-functional teams to troubleshoot and deliver solutions.

Skills

Onboarding

CRM data management

Customer relationships

Training

Job description

Apprenticely is helping Acres hire a Customer Success Intern in Fayetteville, AR.

About the role:

As a Customer Success Specialist at Acres, you'll play a crucial role in helping clients leverageour map-based land intelligence platform to make informed decisions about America's largestasset. Reporting to the Customer Success Senior Manager, you'll serve as the primaryadvocate for our customers, ensuring they maximize the value of Acres' comprehensive landdata and analytics capabilities. This role combines technical aptitude with strong relationshipmanagement skills to drive customer satisfaction, engagement, and growth.

You'll thrive in our fast-paced, mission-driven environmentwhere your ability to understand customer needs, provide solutions, and maintain dataintegrity will directly contribute to transforming how people interact with and understand landdata.

Note: This position will begin as a full-time 3-month hourly position at a fixed rate of $15 perhour. After 3 months of successful performance, the role will transition to a full-time salariedrole with competitive benefits, stock options, and a bonus structure.

What You'll Do...

• Onboarding and Training: Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product.
• Build and Maintain Customer Relationships: Serve as the primary point of contact for enterprise customers, ensuring their needs are met promptly and effectively by providing training, resources, and expert guidance.
• Manage Customer Engagement and Support: Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity.
• Performance Analysis: Prepare and present business reviews to enterprise customers, highlighting their usage, key achievements, and opportunities for further success.
• Facilitate Customer Renewals and Growth: Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business
• Serve as a Customer Advocate: Champion the needs of our enterprise customers internally, ensuring their feedback and concerns are documented and considered in company decisions.
• Feedback Collection: Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience.
• Cross-functional Collaboration: Collaborate with internal teams, such as product and engineering, to troubleshoot problems and deliver effective solutions

Details

• Pay: +$15/hour
• Schedule: 40-hour week: typically 8 a.m. - 5 p.m. Monday-Friday
• Length of Internship: 3 months
• Location: On Site in Fayetteville, AR

$15 - $15 an hour

This is a paid internship with an hourly rate of $15.00 per hour. Interns are expected to work 40 hours per week.

Actual earnings may vary based on hours worked and applicable payroll deductions.

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30