ACO Nurse Care Manager

Caring Health Center, Inc.; Springfield (MA); On-site; USD 54,000 - 72,000; Full time

Job summary

Caring Health Center, Inc. is seeking a Nurse Care Manager to lead complex care management and coordinate across social, behavioral, and medical services.

You will develop and implement care plans with an interdisciplinary team to maximize health outcomes and appropriate utilization of services. The role requires an active MA Nursing license, 2–5 years of community health experience, and flexible, independent work in a cooperative environment.

Qualifications

• LPN with Care Management experience.
• Current MA Nursing license.
• 2–5 years nursing experience in community public health and case management.
• Case Management Certification (CCM or ANCC RN-BC) preferred.
• Valid driver’s license and working vehicle.

Responsibilities

• Ensure medication reconciliation is complete and coordinated with pharmacists/primary care team.
• Engage members and caregivers in active care planning across medical, behavioral, social needs.
• Provide care coordination, including referrals and follow-up.
• Meet members inpatient to educate on discharge and transition to care management.
• Travel within the assigned area to engage members at home or health centers.
• Document accurately in the Electronic Health Records (EHR).
• Provide coverage for team members who are out of the office.

Skills

Multi-disciplinary team

Care coordination

Independent work

Language translation support

Adaptability

Education

ASN (Associate Degree in Nursing)

BSN (Bachelor of Science in Nursing)

Job description

The Nurse Care Manager provides complex care management, connecting members with appropriate social services and promoting self-management of their behavioral and medical needs. The Nurse Care manager is a key member of an interdisciplinary team in the development and implementation of care plans to enhance the member’s overall health and to achieve appropriate utilization of services. They will also assess plans, implement, coordinate, monitor, and evaluate care plans, services, and outcomes to maximize the health of the member.

Qualifications

Licensed Practical Nurse (LPN) with Care Management experience, Associate degree in Nursing (ASN) or Bachelor’s degree in Nursing, BSN (preferred)

Current, active MA Nursing license

Minimum 2-5 years of nursing experience in community public health, case management, coordinating care across multiple settings, and with multiple providers is also recommended.

Case Management Certification (CCM, ANCC RN-BC) preferred.

A valid driver's license and provision of a working vehicle.

Required Skills

Demonstrated success in working as part of a multi-disciplinary team, including communicating and working with Providers, Pharmacists, Social Workers, Community Health Workers, and other health care teams.

Experience within the ACOs member population preferred, including Medicare/Medicaid

Ability to flexibly utilize clinical expertise to solve complex problems.

Bi/multi-lingual preferred or experience with Language Translation Services

Experience working with patients with chronic and behavioral health needs.

Must be flexible and adaptable to change.

Demonstrate the ability to work independently with licensure support and oversight where applicable.

Experience using appropriate technology, such as computers, for work-based communication.

Other Desired Skills

Familiarity with the MassHealth ACO program

Familiarity with Federally Qualified Health Centers

Principal Responsibilities and Duties

Ensures that medication reconciliation is complete. The Nurse CM will complete the medication reconciliation and may include a pharmacist and/or primary care team.

Engages members and caregivers in active care planning with a focus on medical, behavioral, social, and member-centered care needs. Coaches and guides members/representatives to meet bio/psycho/social goals.

Provide care coordination, which may include, but not limited to, facilitating care transitions, supporting the completion of referrals, and/or providing or confirming appropriate follow-up.

May be required to meet members while they are inpatient to provide education and support about the discharge process and transition members into care management.

May need to travel throughout the assigned area to engage members at their homes, at the health center, or other locations where the member may be located.

Assesses the member’s knowledge of their medical, behavioral health, and/or social conditions and provides education and self-management support, including symptom response plans based on the member’s needs and preferences.

Connects members with primary care, behavioral health, flexible services, Community Partner, respite, and other community-based social services as indicated and appropriate.

Participates in the integrated care team meetings and rounds as required.

Maintain accurate, timely documentation in the Electronic Health Records (EHRs)

Provides coverage for team members who are out of the office.

Other duties as assigned.

Working Conditions

• This position involves prolonged use of a telephone and extended periods of computer-based work at a workstation
• It requires the ability to sit for long durations, with occasional standing and walking
• Salary ranges from $39 - $52.41

Licenses & Certifications

Required

Registered Nurse License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.