ACMM/Service Order Manager

Facility Services Management, Inc; Frederick (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Facility Services, Inc. seeks an experienced Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM) to lead operations and maintenance for a critical healthcare and research facility.

You will oversee corrective maintenance, service orders, and all project work, coordinating with government representatives, facility managers, contractors, and end users. The role requires extensive supervision of diverse teams, strong project management, and strict adherence to security and

Qualifications

• Must have 6 years supervisory experience in a CDC FSAP registered facility with BSL-3/4.
• 5 years operational experience in an AAALAC accredited animal facility.
• Strong project management and organizational skills.
• Excellent communication and customer relationship skills.
• Experience coordinating subcontractors, vendors and multiple stakeholders.

Responsibilities

• Act as Contract Maintenance Manager in their absence and oversee corrective maintenance and service order activities.
• Coordinate maintenance operations and manage facility improvement projects.
• Ensure contract performance exceeds customer expectations.
• Lead SRM projects, funded task orders, and IDIQ construction projects.
• Develop schedules, staffing plans, budgets and resource allocations.

Skills

Supervisory leadership

Facility operations

Project management

Communication

Subcontractor coordination

Government contracting

BSL-3/BSL-4 facility knowledge

AAALAC animal facility experience

Safety and compliance

Budgeting and scheduling

Job description

Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM)

Lead Critical Healthcare Facility Operations & Projects

Are you an experienced facilities leader who thrives in fast-paced healthcare environments? Do you enjoy leading maintenance teams, managing complex facility projects, and ensuring mission-critical systems operate without interruption?

Facility Services, Inc. (FSI) is seeking an experienced Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM) to help lead operations and maintenance for a highly specialized healthcare and research facility. This leadership role combines facility operations, service order management, construction project oversight, and customer partnership—all while supporting an important government mission.The ACMM/SOM must have a solid understanding of mechanical systems and building infrastructures, including HVAC, plumbing, and electrical systems commonly found in healthcare and research facilities.

If you're ready to make an impact while leading a talented team of maintenance professionals, we want to hear from you.

What You'll Do

As the Assistant Contract Maintenance Manager and Service Order Manager, you'll serve as the primary operational leader during the Contract Maintenance Manager's absence and oversee all corrective maintenance and service order activities. You'll coordinate maintenance operations, manage facility improvement projects, and ensure contract performance exceeds customer expectations.

Key Responsibilities

• Serve as the acting Contract Maintenance Manager when required.
• Lead and supervise corrective maintenance operations and service order execution.
• Direct daily operations for a diverse workforce responsible for maintaining complex healthcare and research facilities.
• Manage Sustainment, Restoration, and Modernization (SRM) projects, funded task orders, and IDIQ construction projects.
• Develop project schedules, staffing plans, budgets, and resource allocations.
• Lead pre-construction meetings and coordinate with Government representatives, facility managers, contractors, and end users.
• Review service order scopes, estimates, schedules, and project plans.
• Coordinate subcontractors and vendors while monitoring project performance.
• Track project progress to ensure work is completed safely, on schedule, and within budget.
• Provide technical guidance on facility maintenance, construction, and infrastructure improvements.
• Ensure compliance with contract requirements, security procedures, and Government regulations.
• Maintain required reports, documentation, permits, and project records.
• Ensure employees receive required training, certifications, and licensing before performing assigned work.
• Protect Government property and ensure compliance with all applicable Security Control Plans.
• Respond to customer requirements and contract modifications throughout the life of the contract.
• Prepare and submit monthly service order and project status reports.
• Participate in meetings with Government leadership and stakeholders as required.
• Support after-hours emergency response operations when needed.

As a condition of employment,when directed by the CMM, will be required to enter and comply with all facets of the BPRP suitability program .

What We're Looking For

We're seeking a proven leader with strong experience managing healthcare facilities maintenance, construction projects, and technical teams.

Required Qualifications

• Must have 6 years supervisory experience and at least 5 years’ operational experience in a CDC FSAP registered and inspected BSL-3 and BSL-4 facility in facility operations.
• Must have 5 years operational experience in an AAALAC accredited animal facility.
• Demonstrated supervisory experience leading maintenance personnel responsible for facility systems and infrastructure.
• Experience managing service orders, maintenance operations, or construction projects.
• Strong project management and organizational skills.
• Excellent communication and customer relationship skills.
• Experience coordinating subcontractors, vendors, and multiple stakeholders.
• Working knowledge of:
  • Healthcare facility operations
  • Facility infrastructure systems
  • Construction and renovation projects
  • Government contract performance
• Valid driver's license with an insurable driving record.
• Ability to successfully pass a background investigation and obtain and maintain a NACI/LAC security clearance.

Preferred Qualifications

• OSHA 10-Hour General Industry Certification
• OSHA 30-Hour Safety & Health Certification
• Working knowledge of:
  • AAALAC
  • CDC
  • NIH
  • BMBL
  • OSHA
  • NFPA
  • EPA
  • The Joint Commission (TJC)
• American Society for Healthcare Engineering (ASHE) membership.
• Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification.

Why You'll Love This Role

This isn't just another facilities management position. You'll play a key leadership role supporting healthcare professionals and researchers by ensuring mission-critical facilities remain safe, compliant, and fully operational.

You'll have the opportunity to:

• Lead high-performing maintenance and project teams.
• Manage impactful healthcare facility improvement projects.
• Collaborate directly with Government leadership.
• Build your career in healthcare facilities management.
• Make a meaningful difference supporting an important federal mission.

Join FSI

At Facility Services, Inc., we know exceptional people build exceptional teams. We invest in our employees, promote leadership, and provide opportunities to grow while supporting facilities that serve those who serve our nation.