Acme Assistant Store Director-New Castle County, DE

Acme Markets; Wilmington (DE); On-site; USD 68,000 - 94,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Wage benefits and 401k match programs

Employee discounts

Job summary

Albertsons Companies is seeking an Assistant Store Director to lead the store in the Store Director's absence, ensuring high-quality customer service and efficient operations. The role demands strong leadership, people management, and daily oversight of store performance.

You will forecast sales, manage staffing, and drive initiatives to improve product placement and customer experience. Competitive benefits and a comprehensive compensation package accompany this position.

Qualifications

• Minimum of one year of assistant manager experience responsible for a department/team within a multi-department operation or two years as a department manager in a high-volume service industry.
• High school diploma or equivalent required; college degree preferred.
• Strong customer service and supervisory skills.

Responsibilities

• Overall management of store operations during the absence of the Store Director.
• Forecast and act on weekly/daily sales goals to meet or exceed targets.
• Communicate goals, performance, and opportunities with staff.
• Forecast, schedule, and monitor labor to align with sales and wage budgets.
• Support Director with strategies for product placement and promotions.
• Monitor display accuracy and inventory levels to maintain in-stock conditions.

Skills

Customer service

Supervisory skills

Leadership

Store operations

Education

High school diploma

Job description

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Assistant Store Director (ASD) is actively involved in and provides friendly, courteous, and helpful customer service daily. The ASD is also responsible for assisting the Store Director (SD) with the total operations of the store and performs various duties personally or through supervision of store employees (100+ bargaining unit and non-contract employees).

Pay Transparency

The salary range is $68k to $94k annually with quarterly bonus potential. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. The total comp package yearly can include 12 days PTO, 40 hrs of sick time, 6 recognized holidays, 401k match of up to 7%, Pet insurance, EPA benefits, and so much more!

The ASD manages the entire store with the authority to operate the store at maximum efficiency during the absence of the SD. The ASD is responsible for the supervision of all store employees. This includes orienting new employees, training and developing, scheduling and payroll, performance evaluation, and personnel actions (e.g., hiring, promoting, disciplining, etc.). Our ASD’s also performs or delegates security and cash control procedures, the handling of customer complaints, the reporting of accidents/injuries, the maintenance of sanitation standards, office and accounting functions, the maintenance of in-stock conditions, and ensuring communication between departments and among store personnel.

Key Responsibilities Include, But Are Not Limited To

• Overall management responsibility for operation of retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer services, and management of staff.
• Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals.
• Communicate sales goals, department performance and sales opportunities with staff to ensure positive results.
• Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues.
• Support Store Director with development and direction in the execution of strategies to improve product placement and appearance.
• Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
• Manage issues relating to store maintenance, cleanliness, safety and sanitation.
• Oversee and monitor handling of cash and accounting; ensure store is secured.
• Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met.
• Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc.
• Focus on customer satisfaction and needs; ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.
• Select, train, develop, and manage job performance of store employees, with assistance of other management personnel.
• Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
• Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreement provisions if applicable.
• Preserve positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
• Motivate others to perform the job and work towards common objectives. Serve as a role model to others instilling a positive attitude in his/her employees.
• May perform other management duties to keep the store functioning effectively at all times.

Minimum Qualifications

• Minimum of one year of assistant manager experience responsible for managing a department/team within a multi-department operation within the retail or service industry - OR - Two years' experience as a department manager with responsibility for managing a department/team within a multi-department operation within the retail or high-volume service industry
• High school diploma or equivalent required; college degree is preferred
• Strong customer service and supervisory skills
• Perishable inventory management (no exceptions)
• Solid understanding of overall store operations
• Proven ability to demonstrate strong leadership skills
• Will be required to repeatedly use hands, arms, legs, and feet for sustained action (e.g. walking around the store, stocking, rotating product).
• Ability to stand 100% of the shift and work in a fast-paced environment.

Preferred Qualifications

• Schedule writing
• Inventory Ordering
• Shrink Management
• 2+ Years experience managing in a food-based industry
• Union experience

Travel

May be required to travel for training or participation in corporate programs and focus groups. Additionally, travel to other stores to assist when necessary, may be required.

Schedules

With many of our stores operating 24 hours per day, interested applicants must allow for a variety of shifts and long hours including nights, holidays, and weekends. Days off during the work week are seldom taken consecutively. As an Assistant Store Director, a significant portion of your day will be spent on the sales floor managing employees and interacting with customers.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

Albertsons Companies – Equal Opportunity Employer

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

A copy of the full job description can be made available to you.