Acima Assistant Store Manager

AcceptanceNow; Tempe (AZ); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer experiences through effective account management and sales strategies. This full-time role involves collaborating with retail partners, processing applications, and driving customer growth in a dynamic environment. Join a team committed to empowering individuals with accessible leasing solutions while enjoying comprehensive benefits and career growth opportunities. If you have a passion for customer service and a knack for sales, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Partner Discounts

Weekly Pay

Qualifications

• Must be at least 18 years old.
• Experience in customer service is a plus.

Responsibilities

• Assist in account management and sales activities.
• Educate customers on Lease-To-Own terms and benefits.

Skills

Excellent communication skills

Interpersonal skills

Microsoft Office proficiency

Time-management skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We are a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without traditional financing constraints. Currently, we have over 30,000 retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Assistant Manager reports to the Store Manager and assists in account management and sales activities while providing excellent customer service. The role involves collaborating with Acima retail partners to process credit applications and web orders, converting them into credit customers. Responsibilities include reviewing lease applications, promoting leasing benefits, and driving conversions. This position is based in one of our retail partner store locations.

Compensation

The position is paid hourly, with potential bonuses or incentives based on performance, paid monthly. To qualify for bonuses, the employee must be actively employed and meet plan requirements.

$15.17 - $17.31/hr + Potential Bonus

Key Responsibilities

Sales/Account Management

• Driving customer growth through web, partner stores, and walk-ins
• Identifying and fulfilling customer needs promptly
• Educating customers on Lease-To-Own terms, benefits, and application process
• Closing sales by converting applications, including in-store and web orders
• Collaborating with partner stores on operations
• Reporting to the Store Manager on activities and performance

Customer Service

• Establishing partnerships with retail personnel to generate referrals and educate customers
• Addressing and resolving customer issues promptly
• Fostering a positive work environment to retain coworkers

Job Requirements

• Must be at least 18 years old
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and relevant software
• Familiarity with rental/leasing industry is a plus
• Organized with good time-management skills
• Flexible schedule including evenings, weekends, holidays
• Consistent in-person attendance

Why Work For ACIMA?

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, 401(k), Paid Time Off, and more
• Award-winning culture
• Career growth opportunities
• Weekly pay
• Partner discounts

Expected Hours of Work

This is a full-time role, with hours including evenings and weekends, varying by schedule.

Physical Demands

This role requires talking, listening, standing, walking, bending, kneeling, crouching, crawling, and climbing throughout the day.

Equal Opportunity Statement

Acima is committed to diversity and inclusion, making employment decisions without discrimination based on race, religion, gender, age, sexual orientation, or other protected characteristics.

Additional Information

This description is not exhaustive; other duties may be assigned. We are dedicated to creating an inclusive environment and are an equal opportunity employer.