Acima Assistant Store Manager

Acima; Columbus (OH); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer experiences and drive sales. This full-time role offers a dynamic work environment where you will assist in account management and collaborate with retail partners. Your efforts will directly impact customer satisfaction as you educate them on Lease-To-Own solutions. With comprehensive benefits and opportunities for career growth, this role is perfect for those passionate about customer service and sales. Join a forward-thinking company that values innovation and integrity in the leasing space.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Weekly pay

Partner discounts

Qualifications

• Must be at least 18 years old.
• Experience in rental/leasing industry is a plus.

Responsibilities

• Drive customer growth via web, partner stores, and walk-ins.
• Educate customers on Lease-To-Own terms and benefits.

Skills

Excellent communication skills

Interpersonal skills

Proficiency in Microsoft Office

Organizational skills

Time-management skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We are leaders in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. Currently, we have over 30,000 retail partners and are growing daily. Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching lives one lease at a time.

The Role

The Assistant Manager reports to the Store Manager and assists in account management and sales activities, providing excellent customer service. The role involves collaborating with Acima retail partners to process credit applications, promote leasing benefits, and convert applications into credit customers. This position is based in one of our retail partner store locations.

Compensation

The position is paid hourly, with potential bonuses/incentives based on performance, paid monthly. The hourly rate ranges from $14.00 to $16.00, plus bonuses if applicable.

Key Responsibilities

Sales/Account Management

• Drive customer growth via web, partner stores, and walk-ins
• Identify and fulfill customer needs promptly
• Educate customers on Lease-To-Own terms, benefits, and application process
• Close sales by converting applications
• Collaborate with store partners and communicate with the Store Manager

Customer Service

• Build partnerships with retail staff for referrals and education
• Address customer issues promptly to ensure satisfaction
• Create a positive work environment to retain coworkers

Job Requirements

• Must be at least 18 years old
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and relevant software
• Experience in rental/leasing industry is a plus
• Organized with good time-management skills
• Flexible schedule including evenings, weekends, and holidays
• Reliable in-person attendance

Why Work For Acima?

• Comprehensive benefits including health, dental, vision, 401(k), paid time off, and more
• Award-winning culture and career growth opportunities
• Weekly pay and partner discounts

Work Schedule & Physical Demands

This full-time role involves working days that vary, including evenings and weekends. The job requires standing, walking, bending, and other physical activities throughout the day.

Equal Opportunity Employer

Acima is committed to diversity and inclusion, making employment decisions without regard to race, religion, gender, age, or other protected statuses.