ACE Hardware Key Holder / Key Carrier

Carlie C's IGA; Hardware (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Ace Hardware in Kenansville, NC is seeking a Key Holder/Key Carrier to open/close the store and supervise operations in the manager’s absence.

The role blends hardware sales with administrative duties, cash handling, and supervisory responsibilities to maintain a safe, welcoming shopping environment. Open to full-time or part-time schedules and hourly pay.

Qualifications

• Minimum of 6 months to 1 year of retail key carrier experience.
• Strong communication, basic math proficiency for cash handling, and basic computer/POS literacy.
• Ability to stand and walk for extended periods, lift up to 40–50 lbs regularly, and perform tasks like climbing ladders or operating key-cutting machines.
• Open flexibility to work early mornings, late evenings, weekends, and holidays according to store scheduling needs.

Responsibilities

• Serve as primary supervisor on the floor when the Store Manager is absent.
• Provide register overrides, handle complex customer returns, and resolve customer complaints.
• Assist customers across all major hardware departments using Ace’s service model.
• Operate the POS system and process transactions quickly and accurately.
• Assist with inventory controls, stocking shelves, and updating price tags or plan-o-grams.

Skills

Strong communication

Basic math proficiency

POS literacy

Customer service

Tools

POS system

Job description

Position: ACE Hardware Key Holder / Key Carrier

Location: Kenansville, NC

Job Id:2739

# of Openings:0

Key Holder / Key Carrier

Reports To: Store Manager / Assistant Store Manager
Position Type: Hourly, Full-Time or Part-Time

Position Summary

The Key Carrier is responsible for opening and/or closing the store according to schedule and directing store operations in the absence of store and assistant management. This role blends standard hardware sales duties with administrative tasks, cash handling, and supervisory responsibility to ensure a safe, efficient, and welcoming shopping environment.

Essential Duties and Responsibilities

• Manager on Duty (MOD) Responsibilities:
  • Serving as the primary supervisor on the floor when the Store Manager is absent.
  • Providing register overrides, handling complex customer returns, and resolving customer complaints.
• General Store Operations:
  • Assisting customers across all major hardware departments using Ace’s standard service model.
  • Operating the Point of Sale (POS) system and processing transactions quickly and accurately.
  • Assisting with inventory controls, stocking shelves, and updating price tags or plan-o-grams.

Qualifications & Requirements

• Experience: Minimum of 6 months to 1 year of retail key carrier experience.
• Skills: Strong communication, basic math proficiency for cash handling, and basic computer/POS literacy.
• Physical Demands: Ability to stand and walk for extended periods, lift up to 40–50 lbs regularly, and perform tasks like climbing ladders or operating key-cutting machines.
• Availability: Must have open flexibility to work early mornings, late evenings, weekends, and holidays according to store scheduling needs.