Ace Handyman Services - Franchise Training and Onboarding Specialist

Ace Hardware Home Services; Oak Brook (IL); Remote; USD 65,000 - 70,000; Full time

Job summary

A leading home services company is looking for a Training and Onboarding Specialist to support new Franchise Owners. This role involves extensive travel, coaching, and facilitating training sessions to ensure franchisee success. Ideal candidates should have strong project management skills, a background in business or marketing, and a commitment to professional excellence.

Benefits

Incentive/Commission/Bonus opportunities

401(k) with company matching

Comprehensive health coverage

Warehouse merchandise discount

Career growth opportunities

Qualifications

• Reliable and accountable professional.
• Ability to travel up to 50% of the time.
• Positive and effective interpersonal communication skills.
• Flexibility with last-minute changes.

Responsibilities

• Partner with new Franchise Owners during onboarding.
• Coaching existing Franchise Owners.
• Facilitate virtual and in-person training.
• Guide Owners through business setup.

Skills

Interpersonal communication skills

Project management

Customer focus

Business acumen

Training facilitation

Education

Degree in Business, Marketing, or Education

3 years of Franchise Experience

Tools

ServiceTitan

Monday.com

HubSpot

Power BI

Job description

Compensation Details:

$65000 - $70000 per year

Job Description:

Travel Required

Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.

What You'll Do:

The Training and Onboarding Specialist will partner with new Franchise Owners during the most important phases preparing and opening their business. This role is the primary point of contact for Franchise Owners as soon as they enter the network and up to their 2nd week of opening. The Training and Onboarding Specialist will directly impact franchisee profitability, employee retention and sales growth. This role will report to the Training Operations Manager.

Focus areas include (but are not limited to):

• Franchise Owner fulfillment of objectives & engagement in the onboarding process
• Coaching existing and tenured Franchise Owners virtually and in-person
• Facilitating virtual, webinars, and in-person classrooms for content Delivery
• Facilitating New Office Openings (which includes up to 50% travel per month)

Franchise Owners spend up to 16 weeks preparing for their GoLive week, and learning the Best Demonstrated Practices of the system. During onboarding, the Training and Onboarding Specialist guides Owners through setting up their business and ensure best demonstrated practices are followed.

What you need to succeed:

• Reliable, accountable, and professional at all times
• Ability to travel up to 50% of the time. Position can be remote, but must live near an airport. Denver, CO area is preferred, but not necessary.
• Positive, motivating, and effective interpersonal communication skills
• Competencies and excellence in project management, customer focus, business acumen, implementation/facilitation, training, and relationship building & influencing
• Degree in Business, Marketing, or Education, or 3 years of Franchise Experience preferred
• Ability to effectively oversee multiple projects simultaneously while adhering to timelines
• Must be a high producer in autonomous working situations and a self-motivator
• Identify process opportunities and develop strategies for execution
• Able to be flexible and adaptable to last-minute schedule & travel changes
• Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.
• Ability to ask lots of questions, digest information, and seek new and innovative solutions.
• Must have a 'whatever it takes' attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment helping the company go from Good to Great.
• Knowledge of home repair and light remodeling a plus

Why should you join our team?

We live our values - Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities
• 401(k) retirement savings plan with matching company contributions
• Comprehensive health coverage and life insurance benefits
• Warehouse Merchandise Discount
• Paid time off & paid holidays
• Career Growth & opportunities within several channels.
• Ace invests in every employee we hire, with a key focus on development and coaching.
• Robust Employee Assistance Program.

Equal Opportunity Employer
Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.