ACE Club Operations Manager (36976)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Agua Caliente Casinos Rancho Mirage is seeking a Marketing Operations Manager to oversee labor, productivity, quality control and safety across ACE Club operations. You will drive process improvements, manage reporting, and coordinate with multiple departments to ensure consistent and high‑quality guest experiences.

You will work with ACE Club shift managers and marketing leadership to set benchmarks, monitor performance, and implement changes that enhance efficiency while upholding regulatory

Qualifications

• 5+ years in marketing with ACE Club casino experience preferred.
• Strong organizational, communication, and leadership skills.
• Ability to multi-task, work under pressure, and deliver guest service.
• Proficient in Outlook, Word, and Excel.

Responsibilities

• Oversee operational systems, processes, and infrastructure improvements.
• Manage day-to-day operations across business lines including analysis, vendor and risk management.
• Collaborate with ACE Club managers to meet daily and quarterly goals.
• Lead long-term planning, reporting and change control processes.
• Coordinate monthly/ quarterly / annual production levels with database teams.
• Enforce SOPs and internal controls; drive improvements.
• Prepare monthly department recaps and variance reports.
• Support training and scheduling with marketing team.

Skills

Leadership

Organization

Communication

Time management

Multi-tasking

Guest service

Education

5+ years marketing / ACE Club casino experience

Tools

Outlook

Excel

Word

Job description

Job DetailsJob Location: Central Operations - Rancho Mirage, CAPosition Type: Full Time - ExemptJob Category: ManagementJob Description Summary

Under the direction of the Senior Director of Marketing, manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Essential Duties and Responsibilities (other duties may be assigned)

• Oversees operational systems processes, and infrastructure while looking for opportunities of improvement or revision.
• Manages day to day business operations of the department including balancing the responsibilities of various business lines such as business analysis, vendor and risk management.
• Work with ACE Club shift managers to set and meet daily and quarterly ACE club goals.
• Plays a significant role in long‑term planning, project status reporting and implementing change control processes.
• Oversees and coordinates with database analyst teams monthly, quarterly and annually production levels of the ACE club operations.
• Identify trends and assess opportunities to improve upon processes and internal controls and execution of new systems roll outs.
• Enforces all standard operating procedures and internal controls in the organization and recommends changes for improvement to the Senior Director of Marketing / VP of marketing operations.
• Maintains and establishes open communication and works closely with the Marketing staff as well as other department heads.
• Prepares monthly department recaps and monthly variance reports for areas of responsibility
• Review and collaborates with hiring, training and scheduling by reinforcing positive morale and company values for all ACE Club operations.
• Coordinates the implementation of the ACE Club programs as well as additional guest programs implemented by the organization.
• Raises and tracks issues and conflicts, removes barriers, by resolving issues involving high level casino guest and daily operations and escalates to appropriate level of management when required.
• Provides clarity and support to ACE Club shift managers.
• Establishes and maintains credible, professional relationships with clients, internal business lines and external vendors.
• Offers support to the Senior director of Marketing / VP of Marketing in areas of companywide training programs reinforcing operational infrastructure between all ACE Clubs operations and between departments to ensure consistency and quality standards are met.
• Runs miscellaneous reports on an as needed/as requested basis. Generate and review standardized reports as they relate to ACE Club and customer functions.
• Ensure the highest level of customer service for club members and all guests.
• Coordinates, directs and evaluates ACE club shift managers in the areas of policies, procedures and job performance. Ensures adherence to policies and procedures and internal controls.
• Coordination of promotions in conjunction with the Director of Special Events and marketing team members.
• Management of Fiscal departmental budgets.
• Responsible for assigning, ordering and maintaining of uniforms for the department.
• Oversees variances and operational standards of box office transactions.
• Responsible for supervision of others as designated by the Senior Director of Marketing/ VP of marketing
• Carries out responsibilities in accordance with the organizational policies and applicable laws.

Supervisory Responsibilities

• ACE Club Shift managers
• ACE Representatives and Supervisors
• Marketing Ambassadors
• Box Office Representatives and Supervisor
• Bus Coordinator

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

• All forms related to assigned areas
• Customer comp tickets
• HR forms
• Purchase Requisitions
• Bank authorization slip

QualificationsEducation and/or Experience

• 5 or more years of marketing, ACE Club casino experience preferred, or the educational and working experience equivalent.
• Must demonstrate strong organizational and systematic abilities, along with communication, presentation and time management skills.
• Must demonstrate strong leadership abilities.
• Must demonstrate a strong ability to multi-task and work under pressure while maintaining excellent guest service skills.
• Working knowledge of Outlook, Word and Excel software programs.
• In-depth understanding of the management and operations of all casino and tourism business.
• Advanced customer service skills and stage presence skills desired.
• Previous supervisory experience preferred

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.

Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalade when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.