ACD Front Desk Support

Colorado Community College System (CCCS); Denver (CO); On-site; USD 26,000 - 30,000; Part time

Job summary

Colorado Community College System (CCCS) is seeking an ACD Front Desk Support at the Auraria Campus in Denver. The role supports the Arts, Communication and Design Pathway with welcoming visitors and handling administrative tasks in a busy office suite.

The position is work-study, requiring enrollment in at least 6 credit hours and an active work-study award. Duties include front desk coverage, phone/email management, and basic data entry.

Qualifications

• Must be enrolled in at least 6 credit hours and have an active work‑study award.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks in a front desk setting.

Responsibilities

• Greet visitors and direct them to the correct office or resource.
• Answer phones and manage email inbox with a professional script.
• Open/close front desk area and maintain tidy public spaces.
• Handle mail, deliveries, and courier packages.
• Assist with data entry, filing and basic document organization.
• Guide users on form submission and campus information.

Skills

Customer service mindset

Time management

Microsoft Office

Professional communication

Punctual and reliable

Multitasking

Campus knowledge

Education

Enrolled in college (6+ credits)

Job description

Title: ACD Front Desk Support

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Arts, Communication, Design and Education Pathway

Campus: Auraria Campus

Location: Denver

Salary Range:19.29

Job Summary

The Arts, Communication and Design Pathway shares office suites with STEM disciplines. The front desk support position serves as a member of our office suite, welcoming and supporting office members and visitors with administrative assistance.

Duties & Responsibilities

• First Impressions & Customer Service; Act as the primary point of contact for all visitors (students, faculty, guests). Assess their needs and direct them to the correct office, advisor, or resource.
• Phone & Email Management: Answer incoming calls using a professional script, transfer lines accurately, and monitor a central departmental inbox for general inquiries.
• Space Readiness: Open or close the physical front desk area (unlocking doors, turning on technology, ensuring public spaces or waiting areas are tidy and presentable).
• Mail & Package Handling: Receive, sort, and log daily mail, campus deliveries, and courier packages. Notify staff members of time‑sensitive deliveries.
• Office Supplies & Inventory: Monitor levels of basic supplies (paper, pens, toner, brochures) at the front desk and copy areas; log items that need restocking.
• Tech & Copy Support: Assist visitors or staff with basic troubleshooting for copiers (clearing paper jams, loading paper).
• Data Entry & Filing: Assist with digital or physical organization, such as scanning documents, updating basic spreadsheets, or sorting departmental files.
• Resource Distribution: Hand out departmental forms, maps, or informational packets, and guide users on how to properly fill them out or submit them online.
• Campus Knowledge Base: Stay updated on general campus events, deadlines, and building locations to answer frequent, repetitive student questions accurately.

Competencies/KSAs

• Utilize a Customer service mindset for an inclusive office environment
• Use Initiative and Time Management skills to be productive
• Employ basic computer skills to utilize Microsoft Office products
• Use honesty and integrity when representing yourself and respecting others
• Use professional verbal and written communication skills at all times
• Be punctual, reliable, and dependable
• Proactively address schedule as it relates to academic rigor or personal appointments

Minimum Qualifications

Applicants must be enrolled in a minimum of 6 credit hours with the Community College of Denver and have an active work‑study award from the financial aid office.

Selection Process

All Applications will be reviewed

Additional Information/Benefits

• De‑escalation & Emotional Intelligence: Learn to stay calm, listen actively, and defuse frustration when managing a high‑volume office or assisting stressed visitors.
• Adaptive Communication: Learn to pivot communication styles seamlessly, switching from peer‑to‑peer student interactions to professional engagement with industry partners, deans, and executive leadership.
• Professional Representation: Develop workplace etiquette through managing centralized departmental emails, routing phone calls, and serving as the primary face of the office.
• Task Triage & Interruption Management: Master the ability to maintain focus on administrative tasks and projects while handling constant, unpredictable front‑desk interruptions.
• Resourcefulness & Independent Problem‑Solving: Cultivate critical thinking and autonomy by navigating institutional resources to solve unique or unexpected operational challenges.
• Discretion & Confidentiality: Build a strong ethical framework around data privacy, maintaining strict professional boundaries when handling student records and sensitive information.
• Data Integrity & Quality Control: Develop an eye for accuracy, double‑checking work and maintaining precision while executing specialized departmental projects.