Accounts Receivable Specialist: Denials & Payer Follow-Up

Serenity-Healthcare-1; Lehi (UT); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid health benefits (medical

401(k)

PTO & holidays

Referral bonuses

Career growth opportunities

Job summary

Serenity Healthcare is seeking an Accounts Receivable Representative to own a portfolio of insurance claims and push for timely payments. You will follow up on unpaid/denied claims, resubmit appropriately, and file appeals when needed, while tracking trends to reduce aged AR.

The role requires 2+ years in medical insurance AR follow-up or denial management, with a focus on accuracy, productivity, and measurable performance goals. This is a full-time, on-site position in Lehi, UT.

Qualifications

• 2+ years of medical insurance AR follow-up or denial management experience.
• Proven track record of reducing aged AR.
• Strong knowledge of commercial payer rules, denial codes (CARC/RARC), appeals and timely filing.
• Detail-oriented, self-motivated, and comfortable with measurable performance goals.

Responsibilities

• Work daily on assigned AR queues, prioritizing claims by dollar value and timely filing risk.
• Follow up with payers on unpaid, underpaid and denied claims by phone, portal and clearinghouse.
• Correct and resubmit claims, and file appeals when needed.
• Identify denial trends and share root causes with billing leadership.
• Keep clear, accurate account notes.
• Meet productivity, quality and AR reduction goals.

Skills

AR follow-up

Denial management

Payer rules knowledge

Attention to detail

Tools

eClinicalWorks (eCW)

Clearinghouse experience

Job description

Serenity Healthcare is seeking an Accounts Receivable Representative to own a portfolio of insurance claims and push for timely payments. You will follow up on unpaid/denied claims, resubmit appropriately, and file appeals when needed, while tracking trends to reduce aged AR.

The role requires 2+ years in medical insurance AR follow-up or denial management, with a focus on accuracy, productivity, and measurable performance goals. This is a full-time, on-site position in Lehi, UT.