Accounts Receivable Specialist

AWP Safety, Inc; North Canton (CT); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical plans

Dental plans

401(k)

Paid time off

Life insurance

Long-term disability

HSA/FSA

Paid holidays

Job summary

AWP Safety is seeking a Customer Relations & Accounts Receivable Account Specialist to support delinquent accounts, coordinate payment resolutions, and manage daily cash applications. This role collaborates across teams to ensure timely and accurate processing, with a focus on reducing receivables and maintaining strong customer communications.

The ideal candidate has 1–3 years of relevant experience, solid math and accounting basics, and proficiency in Microsoft Office and accounting software;

Qualifications

• 1–3 years experience in cash application, banking or accounting.
• Strong customer service skills and communication
• Basic knowledge of accounting principles and terminology; strong math skills
• Accurate, detail oriented and organized with problem-solving ability
• Proficiency with Microsoft Office; familiarity with ERP/accounting software

Responsibilities

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with customers and internal units regarding collection issues
• Collaborate with Customer Relations team to complete tasks
• Reduce delinquency for assigned accounts to meet goals
• Facilitate invoice dispute resolution discussions
• Escalate to management to accelerate collection processes
• Maintain cooperative relationships with customers

Skills

Customer service

Communication

Attention to detail

Problem solving

Excel

Word

Microsoft Office

D365

Sage 300

QuickBooks

Salesforce

Education

High school diploma or GED

Tools

Microsoft Office Suite

Microsoft D365

Microsoft Great Plains

Salesforce

Prelude

American Contractor

Sage 300

QuickBooks

Job description

Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned

Qualifications

• High school diploma or GED required
• 1-3 years experience in the following fields preferred: cash application, banking and accounting.
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)
• Experience with Microsoft D365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred
  

Additional Information

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity

Salary Range - $50,000 - $55,000 per year

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.