Accounts Receivable Specialist

mSupply; New Lenox (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Life insurance

Disability coverage

HSA/FSA options

Paid time off

Weekly pay

Job summary

mSupply is seeking an Accounts Receivable Specialist to manage payments and collections for assigned customers. You will review aging, apply cash receipts, and maintain accurate balances to support timely revenue realization.

The role emphasizes building customer relationships, coordinating with internal teams to resolve issues, and communicating delinquency trends to management. A high school diploma and 2+ years AR experience are required.

Qualifications

• High School diploma or GED.
• 2+ years of accounts receivable and/or cash applications experience.
• Strong ethics, customer service focus, and safety commitment.
• Proficient in MS Office (Excel, Outlook, Word).
• Ability to perform numerical analysis and operate in a fast-paced environment.

Responsibilities

• Builds and maintains strong customer relationships through prompt communication.
• Collaborates with internal departments to resolve customer issues.
• Monitors aging reports and contacts 30+ days past due; negotiates payment plans.
• Identifies high-risk accounts and escalates as needed.
• Keeps AR current; reports delinquency status to management weekly.
• Processes payments (ACH/ECheck, card) and related documentation.
• Supports branches with credit issues and time-sensitive matters.
• Performs additional duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

About MSupply

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.

For more information, visit mSupply.com.

Job Summary

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Job Duties & Responsibilities

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH/ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Minimum Job Requirements

• High School diploma or its GED equivalent
• 2+ years or more experience with accounts receivable and/or cash applications
• High degree of personal ethics, customer service, and commitment to safety.
• Demonstrate Intermediate level in MS Office suite applications (Excel, Outlook, Word)
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Minimum keyboarding skills of 40 words per minute.
• High ethical standards, integrity, and a strong sense of ownership.
• Ability to operate in a dynamic, fast-paced environment while meeting deadlines.
• Exceptional organizational and project management skills.
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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