Accounts Receivable Specialist

Rakuten Kobo Inc.; Illinois; On-site; USD 43,000 - 73,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

PTO

Volunteer Time Off

Job summary

Rakuten Rewards is seeking an Accounts Receivable Specialist to own and optimize the end-to-end collections lifecycle within the O2C team. You will manage a portfolio of customer, advertiser, and agency accounts, driving proactive outreach, disputes, and unapplied cash resolution to improve cash flow and reduce delinquency.

The role requires strong analytical skills, experience with AR tooling, and the ability to collaborate with cross-functional teams to meet KPIs and SLAs.

Qualifications

• 3+ years of accounts receivable, collections, or related Order to Cash experience.

Responsibilities

• Administers the accounts receivable process, including billing, collections, and reporting.
• Analyzes accounts receivable data to identify trends and improvements.
• Resolves disputes and maintains positive relationships with customers and partners.
• Performs monthly reconciliations of AR balances and supports audits.

Skills

Accounts receivable

Collections

Excel

Attention to detail

Education

Bachelor's degree in Finance or related

Master's degree preferred

CPA or CFA preferred

Tools

Oracle

Salesforce

Tesorio

Kolleno

HighRadius

Job description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

We are looking for an Accounts Receivable Specialist to join our Order to Cash (O2C) team within Finance at Rakuten Rewards. In this role, you will own a portfolio of customer, advertiser, and agency accounts and drive the collections lifecycle end to end: proactive outreach, dunning, dispute resolution, and unapplied cash resolution, ensuring partners pay in accordance with their contractual terms. Because Rakuten Rewards operates at the center of a large network of advertisers, agencies, and affiliate partners, this role requires someone who understands how affiliate marketing and agency-managed billing relationships work, including how commissions, payouts, and agency-of-record structures can complicate collections and cash application. You will be measured against clear SLAs and KPIs, including cash collection targets, aging, and QA reviews, while also contributing to process improvements and automation across our O2C. In this role, you will play a key role in analyzing and managing the organization's accounts receivable portfolio, helping to optimize cash flow and minimize outstanding debt. You will assess collections performance, identify trends, and develop strategies to improve recovery rates and reduce delinquency. By generating reports, analyzing data, and collaborating with the collections team, you will provide actionable insights that support effective collections strategies and decision-making. This role requires strong analytical skills, attention to detail, and a solid understanding of collections practices to contribute to financial health and operational efficiency.

Key Responsibilities:

• Administers the accounts receivable process, ensuring timely and accurate billing, collections, and reporting activities to support overall financial health.
• Coordinates somewhat complex receivables functions, managing workflows and guiding team members to resolve escalated issues efficiently.
• Analyzes somewhat complex accounts receivable data, identifying trends, discrepancies, and areas for improvement in the collections process.
• Communicates with customers and internal teams to address outstanding balances, resolve disputes, and maintain positive relationships.
• Develops somewhat complex reports and analyses on receivables, providing insights to management for strategic decision-making.
• Completes monthly reconciliations of accounts receivable balances, ensuring accuracy and identifying discrepancies for corrective action.
• Documents all receivable activities, maintaining clear and organized records to support audits and internal controls.
• Implements process improvements and best practices within the accounts receivable function, enhancing efficiency and accuracy.
• Recommends adjustments and strategies for credit and collections processes, contributing to the optimization of cash flow.
• Applies a working understanding of credit risk and payment terms to help prioritize outreach and flag higher‑risk accounts to management.
• Partners with Finance Systems and O2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements.
• Builds strong working relationships with agency and affiliate partner contacts to resolve payment issues efficiently while preserving the partnership.
• Maintains accurate, detailed notes of all customer/agency interactions, commitments, and dispute status across systems including Oracle, Salesforce, and Kolleno (or similar tooling such as Tesorio or HighRadius).
• Supports cash application research, payment discrepancy resolution, and account reconciliations, with particular attention to the complexities of agency‑managed and affiliate billing relationships And Contributes to month end close activities, including aging analysis and collection forecasts.

Qualifications:

• Has 3+ years of experience in accounts receivable, collections, or a related Order to Cash function.
• Has experience working with or within agencies, advertisers, or the affiliate marketing industry, and understands how agency‑of‑record and affiliate payout structures affect billing and collections.
• Has hands‑on experience with systems such as Oracle, Salesforce, Tesorio, Kolleno, or HighRadius, or comparable AR/collections tooling.
• Has a track record of managing a high‑volume portfolio and meeting collections KPIs such as cash targets, DSO, and aging.
• Has excellent written communication skills and is comfortable owning a high‑volume inbox, engaging partners professionally and persistently via email.
• Is comfortable navigating cross‑functional stakeholders to drive dispute resolution with appropriate urgency.
• Is proficient in Excel, including pivot tables and lookups, and brings strong attention to detail managing a high‑volume, varied portfolio.
• Prior experience in the affiliate marketing, performance marketing, or agency ecosystem Preferred Minimum Requirements: 2-4 years Required 5-7 years Preferred Bachelor's Degree Required Master's Degree Preferred Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA) Preferred #LI-TL1

Preferred Minimum Requirements:

• 2-4 years Required
• 5-7 years Preferred
• Bachelor's Degree Required
• Master's Degree Preferred
• Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA) Preferred
• #LI-TL1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success - Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

USD $42,849.00 - $72,684.00 annually

The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go‑to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten