Accounts Receivable Specialist

Vertex; Buffalo (NY); Hybrid; USD 37,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) plan with matching

Flexible Spending Accounts

Employee Assistance Program

Paid time off

Job summary

Vertex is seeking an Accounts Receivable Specialist in Buffalo, NY to manage collections, maintain client relationships, and report KPI metrics. You will analyze DSO, prepare AR reports, and negotiate payment plans while collaborating with project teams and leadership to optimize cash flow and billing accuracy.

Ideal candidates have a Bachelor’s degree with 2+ years of related experience (or an advanced degree), strong negotiation and communication skills, and proficiency with MS Office 365 and

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience; Familiar with the FDCPA and other debt collection laws
• Ability to research, retrieve, prepare, and analyze data from accounting software
• Excellent leadership and organizational skills
• Excellent analytical and problem-solving skills with strong attention to detail
• Self-motivated and able to work effectively and accurately with minimal oversight
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of standard software packages (MS Office 365), includingAdobe Acrobat

Responsibilities

• Monitor Vertex accounts receivable and identify past due accounts for collections.
• Prepare and submit AR reports including DSO and KPI tracking.
• Contact overdue customers and negotiate payment plans.
• Use credit bureau data and web research to locate delinquent customers.
• Maintain records of contacts and activity in the accounting system.
• Collaborate with Project Managers and Vertex staff on collection efforts.
• Monitor progress of DSO against targets and industry standards.
• Support data tracking such as utilization and deadlines for leadership.
• Travel as necessary to support client and team needs.
• Ensure quality control of service delivery and escalate issues as needed.

Skills

Negotiation

FDCPA knowledge

Data analysis

Leadership

Communication

Attention to detail

MS Office 365

Adobe Acrobat

Education

Bachelor's degree

Advanced degree

Tools

MS Office 365

Adobe Acrobat

Job description

Description

Company Description

The Vertex Companies, LLC (Vertex) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challenges in a world of risk. We embody our core values of embracing lifelong learning, operating with urgency, maximizing value, and driving collaboration to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do and deliver meaningful impact.

Job Description

The Accounts Receivable Specialist will be responsible for contacting clients and collecting outstanding amounts. This position will balance maintaining trustful relationships, ensuring timely payments, and demonstrating excellent negotiation skills. This position includes reporting of key performance indicators (KPI’s) within accounts receivable and communicating, both verbal and written, to senior leadership and key accounting personnel.

Core Responsibilities

Work Product Creation, Project Management, Coordination with Team Members

• Monitor Vertexaccounts receivable accounts and identify past due accounts for analysis/collections from accounting software.
• Prepare and submit various AR reports of activity and status of unpaid accounts, by verticals/divisions, including days sales outstanding (DSO) and other KPI’s.
• Contact customers, both verbal and in writing, that are overdue and attempt to either collect or negotiate a payment plan to collect in installments.
• Use credit bureau data, internet searches/analysis, and other tools to locate delinquent customers.
• Maintain records of contacts and attempted contacts and activity within accounting system with delinquent account customers.
• Interact and gain the trust of Vertex Project Managers and other Vertex employees in collection efforts.
• Identify and help resolve customer issues and complaints concerning billing.
• Monitor progress of DSO against Vertextargets and industry standards.
• Effectively coordinate with other team members as requested or assigned, able to proactively monitor own progress on assigned tasks or projects, and ensure work product produced by self or in collaboration with other assigned team members is consistently high quality
• Support assigned Supervisor in monitoring of all relevant data such as individual utilization performance vs target, client deadlines, accurate and timely timesheet data, etc.
• Meet or exceed defined individual average utilization goals as set forth by company leadership
• Coordinate and support other team members as assigned, with emphasis on positivity and in support of a culture that is empowered to execute
• Conduct self in support of driving towards defined objectives and key results (OKRs)
• Travel as necessary to support client, employee, and leadership needs.
• Support quality control of service delivery with all individual work product production, maintaining an excellent reputation of quality
• Collaborate with other team members in a manner that assists with rapid identification and escalation to Supervisor of any client, team member or operational challenges

Operations

• Be aware of and work in a manner that supports the organization’s vision and defined business objectives
• Conduct self and collaborate with others in working toward achievement of defined profit objectives of assigned projects
• Cooperate in construction of strong cross-functional teams (cooperate with any suggested project assignments outside of original assigned practice area) to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
• Complete daily tasks consistent

Qualifications & Competencies

• Requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or 5 years of related work experience and no degree.
• Strong negotiating skills while maintaining composure and patience Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Ability to research, retrieve, prepare, and analyze data from accounting software
• Excellent leadership and organizational skills
• Excellent analytical and problem-solving skills with strong attention to detail
• Self-motivated and able to work effectively and accurately with minimal oversight
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of standard software packages (MS Office 365), including Adobe Acrobat

Additional Information

Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage-ensuring peace of mind for you and your family.
We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one. Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life.

At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire’s starting compensation is determined by their experience, geographical location, scope of the role at the time of hire and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long-term opportunity.

$51,000 - $138,000 USD annually (Geographical Tier AA - Sample Locations: NY Metro, San Franscisco, San Jose, Seattle)

$47,000 - $127,000 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria)

$43,000 - $117,000 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland)

$39,000 - $106,000 USD annually (Geographical Tier C - Sample Locations - Atlanta, Charlotte, Cincinnati, Miami)

$37,000 - $101,000 USD annually (Geographical Tier D - Sample Locations - Mississippi, Mobile AL, Bowling Green KY, Tulsa)

Time away matters-so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees).
At Vertex, growth never stops. Our signature "Lifetime of Learning" program offers tuition reimbursement and personalized support for employees pursuing advanced education-helping you sharpen your skills and accelerate your career.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.