Accounts Receivable Specialist

WSFS Bank; Bellevue (WA); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Life, disability insurance

FSAs/HSAs

Job summary

WSFS Bank in Bellevue, WA is seeking an Accounts Receivable Specialist to ensure accurate billing, timely collection, and precise maintenance of Client accounts. The role collaborates with operations, trust officers, relationship managers, and finance to resolve inquiries with discretion and professionalism.

Minimum 3 years in AR/billing is preferred, with advanced MS 365 skills and strong analytical and communication abilities.

Qualifications

• Bachelor's degree preferred; concentration in Finance, Accounting, Business Administration, or related discipline strongly preferred.
• Minimum 3 years of experience in accounts receivable, billing, invoicing, collections, or related financial operations.
• Experience supporting high net worth or ultra-high net worth Clients or service-oriented environments is preferred.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Word, and PowerPoint.

Responsibilities

• Generate, review, and distribute Client invoices accurately and in accordance with contractual terms and service agreements.
• Validate billing data, rates, fees, and supporting documentation prior to invoice issuance.
• Monitor billing schedules to ensure invoices are prepared and delivered in a timely manner.
• Partner with operations, trust officers, relationship managers, and finance teams to resolve billing inquiries and discrepancies.
• Apply Client payments accurately and timely.
• Reconcile accounts receivable transactions and investigate account variances.
• Conduct proactive collections outreach through phone, email, and written correspondence while maintaining a professional and Client-centric approach.
• Build and maintain positive relationships with Clients while appropriately managing payment expectations and delinquent balances.
• Escalate collection matters as necessary and recommend appropriate courses of action.
• Maintain detailed documentation of collection efforts, account activity, and Client communications.
• Serve as a trusted point of contact for billing and payment-related inquiries, delivering a high-touch service experience reflective of expectations of high net worth Clients.
• Research and resolve invoice disputes, payment discrepancies, and Client concerns with urgency, professionalism, and attention to detail.
• Demonstrate sound judgment, discretion, and empathy when addressing sensitive Client matters.
• Act as a liaison across departments to facilitate communication, information gathering, and issue resolution.
• Develop strong working relationships with business partners across the organization to ensure timely and accurate billing support.
• Effectively navigate competing priorities and varying stakeholder perspectives to achieve desired business outcomes.
• Identify opportunities to improve billing, collection, and account servicing processes while enhancing the overall Client experience.
• Ensure compliance with company policies, accounting standards, regulatory requirements, and internal controls.

Skills

Excel

Analytical skills

Communication skills

Multi-tasking

Customer service mindset

Education

Bachelor's degree preferred in Finance/Accounting/Business Administration

Tools

Microsoft 365

Job description

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it’s our mission and our purpose.

The Accounts Receivable Specialist is responsible for ensuring accurate and timely billing, collection, reconciliation, and servicing of Client accounts while delivering an exceptional Client experience. This role partners closely with internal business leaders, operational teams, and finance stakeholders to resolve billing matters, facilitate efficient payment processing, and maintain the integrity of accounts receivable records. Given the nature of our client base, including high net worth (HNW) and ultra-high net worth (UHNW) individuals, the successful candidate will demonstrate exceptional professionalism, discretion, responsiveness, and attention to detail.

Job Responsibilities:

• Generate, review, and distribute Client invoices accurately and in accordance with contractual terms and service agreements.
• Validate billing data, rates, fees, and supporting documentation prior to invoice issuance.
• Monitor billing schedules to ensure invoices are prepared and delivered in a timely manner.
• Partner with operations, trust officers, relationship managers, and finance teams to resolve billing inquiries and discrepancies.
• Apply Client payments accurately and timely.
• Reconcile accounts receivable transactions and investigate account variances.
• Conduct proactive collections outreach through phone, email, and written correspondence while maintaining a professional and Client-centric approach.
• Build and maintain positive relationships with Clients while appropriately managing payment expectations and delinquent balances.
• Escalate collection matters as necessary and recommend appropriate courses of action.
• Maintain detailed documentation of collection efforts, account activity, and Client communications.
• Serve as a trusted point of contact for billing and payment-related inquiries, delivering a high-touch service experience reflective of the expectations of high net worth and ultra-high net worth Clients.
• Research and resolve invoice disputes, payment discrepancies, and Client concerns with urgency, professionalism, and attention to detail.
• Demonstrate sound judgment, discretion, and empathy when addressing sensitive Client matters.
• Act as a liaison across departments to facilitate communication, information gathering, and issue resolution.
• Develop strong working relationships with business partners across the organization to ensure timely and accurate billing support.
• Effectively navigate competing priorities and varying stakeholder perspectives to achieve desired business outcomes.
• Identify opportunities to improve billing, collection, and account servicing processes while enhancing the overall Client experience.
• Ensure compliance with company policies, accounting standards, regulatory requirements, and internal controls.

Minimum Qualifications:

• Bachelor's degree preferred; concentration in Finance, Accounting, Business Administration, or a related discipline strongly preferred.
• Minimum 3 years of experience in accounts receivable, billing, invoicing, collections, or a related financial operations function.
• Experience supporting high net worth or ultra-high net worth Clients, financial services clients, or other service-oriented environments is preferred.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and account reconciliation skills.
• Demonstrated ability to build credibility and work effectively with cross-functional stakeholders to obtain information, resolve issues, and drive results.
• Exceptional written and verbal communication skills with a strong customer service mindset.
• Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Self-motivated, resourceful, and capable of working independently while maintaining a high standard of quality and professionalism.

Salary Range: $48,416.00 - $79,541.75 Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays.

Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At WSFS Bank we empower our Associates to forge the careers of their dreams, we guide our Customers to secure their financial futures, and we actively support our Communities so they can fully thrive. We know that when we work together and move forward with purpose a brighter path to the future lies ahead for our Associates, our Customers, and the Communities we serve.

WSFS Financial Corporation (WSFS) is a multibillion-dollar financial services company. Its primary subsidiary, WSFS Bank, is the oldest and largest locally-headquartered bank and trust company in the Greater Philadelphia and Delaware region. As of March 31, 2023, WSFS Financial Corporation had $20.3 billion in assets on its balance sheet and $65.6 billion in assets under management and administration. WSFS operates from 119 offices, 92 of which are banking offices, located in Pennsylvania (61), Delaware (39), New Jersey (17), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management. Other subsidiaries or divisions include Arrow Land Transfer, Bryn Mawr Capital Management, LLC, Bryn Mawr Trust, The Bryn Mawr Trust Company of Delaware, Cash Connect, NewLane Finance, Powdermill Financial Solutions, WSFS Institutional Services, WSFS Mortgage, and WSFS Wealth Investments. Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.