Accounts Receivable & Credit Manager

Cochlear Malaysia SDN BHD. (Malaysia); Lone Tree (CO); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(K) matching

Paid Time Off

Tuition reimbursement

Maternity/Paternity leave

Employee Stock Purchase Plan

Pet insurance

Job summary

Cochlear Americas is seeking a Manager, Accounts Receivable & Credit to lead the AR function across collections, cash application and credit management. You will partner with Finance, Accounting, Sales and field leadership to balance customer relationships, business continuity, and credit risk in a hands-on, strategic role based in Lone Tree, Colorado with three days in the office.

You will build and develop a high-performing team, implement processes, monitor metrics, and ensure timely

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5-7+ years of accounts receivable management experience.
• Strong negotiation and leadership abilities.
• Analytical mindset with attention to detail.
• Experience leading change within a function is preferred.
• Proactive problem-solving in collections and disputes.

Responsibilities

• Lead AR team across collections, cash application and credit management.
• Oversee B2B collections, credit limits, payment terms, and escalations.
• Improve AR strategies, controls and service standards.
• Collaborate with Accounting, Finance, Treasury, Sales and field leadership.
• Monitor AR metrics and provide actionable reporting.
• Ensure compliance with debt collection requirements and drive improvements.

Skills

Negotiation

Leadership

Analytical

Change Management

Problem Solving

Education

Bachelor's Degree or Equivalent Work Experience

Job description

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Manager, Accounts Receivable & Credit

Position Spotlight

5 to 7+ years of accounts receivable management experience, including proven experience leading teams in a B2B environment. Lead the Accounts Receivable function across collections, cash application, and credit management while strengthening processes, reporting, and customer service. Build strong partnerships with Finance, Accounting, Sales, and field leadership to balance customer relationships, business continuity, and effective credit risk management. Hybrid position based in Lone Tree, Colorado, with three days per week in the office.

About the role

Change people's lives and love what you do at Cochlear, the most recognized brand in hearing health care. As Manager, Accounts Receivable & Credit, you will lead the teams responsible for collections, cash application, and credit management across Cochlear Americas. This is an opportunity for an experienced B2B accounts receivable leader who knows how to balance financial performance and credit risk with strong customer relationships. You'll lead and develop an experienced team while partnering closely with Finance, Accounting, Sales, and field leadership to strengthen processes, resolve escalations, and support the business. Based at our Americas head office in Lone Tree, Colorado, this hybrid role is ideal for a supportive, hands‑on leader who listens, thinks strategically, and is motivated to grow their leadership capabilities over time.

Key Responsibilities

• Lead and develop the Accounts Receivable team across collections, cash application, and credit management, providing clear expectations, coaching, career development, and support to team leaders and employees.
• Oversee B2B collections, customer credit limits, payment terms, cash application, and account escalations, balancing the need to manage financial risk with a partnership-driven customer experience.
• Establish and improve Accounts Receivable strategies, processes, controls, and service standards that support timely collections, accurate cash application, appropriate credit exposure, and operational consistency.
• Partner with Accounting, Finance, Treasury, Sales, field leadership, and global teams to improve month‑end close, forecasting, reporting, policy adherence, and customer account decisions.
• Monitor and communicate key Accounts Receivable metrics, trends, and risks, providing stakeholders with clear reporting and actionable recommendations.
• Maintain compliance with applicable debt collection requirements and support continuous improvement initiatives across the function.

Key Requirements

• Bachelor's Degree or Equivalent Work Experience
• 5-7+ Years of Accounts Receivable Management Experience
• Ability to negotiate (i.e. ability to use full and complete information to negotiate best payment arrangement)
• Proven Leadership Experience: Demonstrated track record of success in managing and leading high‑performing teams across the accounting functions.
• Analytical Acumen: Strong analytical skills in Accounting and Finance, coupled with a meticulous attention to detail in metrics, and the ability to analyze complex financial data into actionable insights and recommendations.
• Changes Management Mindset: Demonstrated experience in leading change within a function to help stakeholders and direct reports adopt workplace change to minimize organizational disruption.
• Problem‑Solving Aptitude: A proactive problem‑solving mindset, coupled with exceptional negotiation skills, to effectively navigate challenging collection scenarios and resolve customer disputes.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. Pay Range in the United States: $100,000 - $110,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for