Accounts Receivable Clerk II

Pioneer Human Services; Burlington (WA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending

Retirement plan

Public transportation discount

EAP

Tuition assistance

Job summary

Pioneer Human Services is seeking an Accounts Receivable Clerk II to prepare and process claims and invoices for the business unit, and pursue collection of all claims until payment is received. You will maintain client financial records and support the billing process.

Ideal candidates have a high school diploma or GED, at least two years in a customer service role, and strong written/verbal communication skills, plus proficiency in Microsoft Office.

Qualifications

• Two years of experience in a customer service capacity.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.

Responsibilities

• Prepare accurate invoices and statements; generate and submit claims.
• Identify and resolve patient billing questions and issues.
• Follow up with payers to obtain payments and post them correctly.
• Reconcile payments and posting to ensure accurate balances.
• Submit timely patient billings to payers and correct denials.

Skills

Customer service

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

Associate degree in related field

Tools

Microsoft Office

Job description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for an Accounts Receivable Clerk II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission

We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That’s why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires for this position typically start between $21.79 and $27.24 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits:

Eligible after 30 days of full-time employment (minimum of 30 hours/week):

• Medical
• Flexible spending
• Dental
• Vision

Additional coverage after 60 days:

• Life
• AD&D
• Disability

Other benefits:

• Dependent Daycare Flexible Spending
• Tuition assistance (100% for bachelor's, 50% for graduate programs)
• Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
• Employee recognition programs
• Public transportation discount
• Employee assistance program (EAP)

Join Pioneer and be part of a team that values and invests in you.

What you'll do
The Accounts Receivable Clerk II is responsible for preparing and processing claims and invoices for the business unit; pursue collection of all claims until payment is received. This position maintains the business units and client financial records, and performs other work associated with the billing process.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage client accounts; prepare accurate invoices and statements, claim generation and submission, collection and posting of payments.
• Identify and resolve patient billing questions and issues.
• Use assertive follow-up techniques with payers, providing information, corrections and problem resolution.
• Post payments and adjustments to ensure accurate balances.
• Reconcile insurance remittances and payments, research claim denials and generate claims corrections.
• Provide accurate billing reports to management and administrative staff.
• Responsible for the timely submission of all patient billings to payers.
• Correct and resubmit billing denials and errors to payers and Accounting department.
• Identify and resolve any trends for non-payment of claims, communicating all issues to the Accounting Supervisor and the Business Unit Director.
• Identify and resolve all credit balances or refunds.
• Completes month end process to Accounting in a timely manner.
• Participate in education activities.
• Perform other duties as assigned.

What you'll bring (required qualifications):

• High school diploma or GED
• Minimum of two years’ experience in customer service capacity
• Excellent verbal and written communication skills
• Proficient in Microsoft Office

Preferably you'll bring (preferred/desirable qualifications):

• Two year associate degree in a related field

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disabilit y, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. Pioneer’s existing drug-free workplace policy prohibits the use of marijuana, including medical marijuana, and complies with Washington law. As such, this position is subject to drug testing during employment, to include testing for marijuana