Accounts Receivable Call Center Rep. - Remote

EyeCare Services Partners; Illinois; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in eyecare services is seeking a dedicated Accounts Receivable Call Center Representative. This full-time remote position offers a supportive and team-oriented environment, where your contributions are valued. Ideal candidates will have at least one year of ophthalmology billing experience and be bi-lingual in Spanish and English. Enjoy a robust benefits package, including comprehensive medical coverage and clear career advancement opportunities. If you're passionate about helping patients and want to be part of a caring community, this role is perfect for you.

Benefits

Comprehensive Medical Coverage

Dental Coverage

Optical Coverage

401K

Short and Long Term Disability

Company Paid Life Insurance

Paid Holidays

Generous Paid Time Off

Paid Parking

Career Ladder Opportunities

Qualifications

• At least one year of experience in ophthalmology billing is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Answer incoming calls and provide accurate billing information.
• Validate and process refund requests from patients.

Skills

Ophthalmology Billing Experience

Customer Service Skills

Bi-lingual Spanish/English

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Some College Preferred

Tools

NextGen

Microsoft Office

EHR and EPM Systems

Job description

Overview

Candidate must be able to work 8 to 5 Pacific Time Monday thru Friday

Candidate should bring at least one year of ophthalmology billing experience to be considered for this position. A working knowledge of NextGen and Bi-lingual Spanish/English is highly preferred.

Eyecare Services Partners is searching for a skilled, full time Remote, Bi-Lingual, (Highly Preferred) Accounts Receivable Call Center Representative. Candidates must live in the Pacific Time Zone or be willing to work 8 AM to 5 PM Pacific Time. Great work hours, No late evenings, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear, attainable career ladder opportunities.

EyeCare Services Partners (ESP) is creating the nation’s leading eyecare services company in both quality and scale by consolidating ophthalmologyand optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated. Eyecare Services Partners selects best-in-class Ophthalmic and Optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye care needs.

All of us at Eyecare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at espmgmt.com.

The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due.

Responsibilities

• Answering incoming phone calls without delay
• Must be able to read and decipher EOB's
• Ensuring patient information is accurate, including billing information
• Researching authorization benefits with insurance companies or online websites
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
• Informing patients of medical office procedures and policies
• Validating and processing refund requests from patient calls

Qualifications

• Minimum of a HS diploma or GED with some college preferred.
• Bi-lingual Spanish/English is highly preferred
• At least one year of ophthalmology billing experience is required.
• Strong communication and interpersonal skills.
• Experience with EHR and EPM, NextGen is strongly preferred
• Knowledge of insurances and/or healthcare experience is strongly preferred.
• Basic computer knowledge of Microsoft Office.
• Excellent customer service, communication skills, telephone and people skills, as well as grammar.
• Well-organized with attention to detail and the ability to multi-task.
• Personable and empathetic with patient needs and concerns.
• Prior customer service/call center experience is preferred.

In Turn We Will Offer:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Compensation range for this position is from $22.00 to $23.00 dependent upon experience

To learn more about us, please visit: www.espmgmt.com

#ESP2