Accounts Receivable Analyst

Staples Advantage Canada; Framingham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Holiday schedule

Discounts and 401(k) match

Wellness programs

Job summary

Staples Advantage Canada in Framingham, MA is seeking an Accounts Receivable professional to strengthen cash flow and customer experience. You will manage a specialized AR portfolio, resolve complex issues, and partner across departments to reduce risk and keep receivables moving.

The role requires 2+ years in AR or related finance ops, strong Excel skills, and experience with ERP systems such as Oracle, SAP, or NetSuite.

Qualifications

• 2+ years in accounts receivable, accounting, or related finance ops role.
• Proficiency in Excel (pivot tables, VLOOKUP, filters).
• Experience with ERP/accounting systems such as Oracle, SAP, or NetSuite.
• Able to analyze data sets, identify patterns, and draw financial conclusions.
• Strong written and verbal communication with adherence to processes.

Responsibilities

• Collect cash against open accounts receivable and maintain consistent follow-up.
• Research account issues, reconcile remittances, and resolve discrepancies promptly.
• Minimize bad debt and maximize cash while balancing customer needs.
• Complete collection activities and credit reviews within SLAs.
• Understand billing platforms and how they integrate with systems to resolve root causes.
• Suggest and implement process improvements and automation opportunities.
• Create SOPs for complex accounts and plan work to meet SLAs.
• Lead conference calls and collaborate with Billing, Sales, Customer Service, Finance, and Contract teams.
• Prepare ad hoc reports and presentations for customers and internal leaders.
• Negotiate payment plans for significantly past-due balances within guidelines.

Skills

Accounts Receivable

Excel proficiency

ERP systems (Oracle, SAP, NetSuite)

Data analysis

Process adherence

Education

Bachelor's degree in Accounting/Finance

Tools

Oracle

SAP

NetSuite

Job description

Staplesisbusiness to business.You’rewhat binds us together.

Our talented finance team partners with every area of the business to drive results and provide financialexpertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company's profitability and growth.

Join our Accounts Receivable team and help strengthen Staples' financial performance while delivering a positive customer experience. In this role, you will manage a specialized portfolio, resolve complex account issues, improve cash collection, and partner across the business to reduce risk and keep receivables moving.

What you will be doing:

• Collect cash against open accounts receivable andmaintainconsistent customer follow-up through payment resolution.
• Research account issues, reconcile payment remittances, and resolve billing and accounts receivable discrepancies promptly.
• Minimize bad-debt write-offs and maximize cash receipts while balancing the needs of internal and external customers.
• Complete collection activities, on-account cash research, escalations, and credit reviews within established service-level expectations.
• Understand customer ordering platforms and how billing integrates with those systems toidentifyand resolve root causes.
• Identify, propose, and implement process improvements, including streamlined workflows and automation opportunities.
• Create standard operating procedures for high-effort or complex customer accounts.
• Plan and organize work to achieve service-level agreements, team goals, and departmentobjectives.
• Lead customer conference calls and collaborate with Billing, Sales, Customer Service, Finance, Customer Setup, and Contract Gateway teams to resolve issues and past-due balances.
• Prepare ad hoc reports, statements, reconciliation summaries, and clear presentations for customers and internal leaders.
• Negotiate payment plans or settlements for significantly past-due balances within established guidelines.
• Communicate professionally with customer Accounts Payable supervisors, managers, and directors while serving as a trusted partner in issue resolution.

What You Bring to the Table:

• Strong attention to detail and a high degree of accuracy in account review, data entry, and reconciliation.
• Analytical and problem-solving skills, with the ability toidentifytrends, investigate discrepancies, and perform root-cause analysis.
• Customer-focused communication skills and confidence working with internal partners and external customers at multiple levels.
• Strong organization and prioritization skills, with the ability to manage multiple deadlines in a fast-paced environment.
• A proactive, resourceful approach and eagerness to learn new systems, processes, and collection methods.
• Ability to work independently within established procedures and recognize when non-standard issues require escalation.

What'sneeded: Basic Qualifications:

• 2+ years of related experience in accounts receivable, accounting, finance operations, or a similar support role.
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and filters.
• Experience using or learning ERP or accounting systems such as Oracle, SAP, or NetSuite.
• Ability to analyze data sets,identifypatterns, and draw conclusions based on financial trends.
• Demonstrated ability to follow established processes accurately and communicate clearly in writing and verbally.

Preferred Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, ora relatedfield.
• Experience with collection software such asWebcollectorGetPaid.Familiarity withaccountsreceivable aging, cash application, account reconciliation, and related best practices.
• Knowledge of multiple customer billing and invoicing methods.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7observedpaid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!