Accounts Receivable Analyst

Duraserv Corp; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

DuraServ is hiring an Accounts Receivable Analyst to manage complex accounts and collections while protecting client relationships. This role sits on the Corporate Shared Team Services team and partners with Sales and Operations to remove payment friction.

The ideal candidate has 4+ years in AR, strong analytical skills, and proficiency with MS Office 365 and accounting systems. Prior experience in a collaborative, multi-functional environment is preferred.

Qualifications

• 4+ years in accounts receivable, customer relations, or complex collections.
• Associate or bachelor’s degree preferred.
• Proficiency with Microsoft Office 365 and accounting systems.
• Ability to manage complex accounts and liaise with Sales and Operations.

Responsibilities

• Proactively collect outstanding payments from assigned customer accounts.
• Manage full AR lifecycle for complex accounts and supplier/strategic customers.
• Maintain meticulous records of all collection activity.

Skills

AR collections experience

Communication skills

Attention to detail

Analytical thinking

Cross-functional collaboration

Proactive workload management

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office 365

Accounting systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accounts Receivable Analyst

Accounts Receivable Full Time Corporate Office, Coppell, TX, US

3 days ago Requisition ID: 3373

WHERE KNOWLEDGE MEETS PURPOSE.

SOME PEOPLE AVOID HARD CONVERSATIONS.

You know how to finish them.

DuraServ is looking for an AR Analyst who combines the precision of an accountant with the instincts of a relationship professional.

This Is Not a Call Center. It's a Strategic Function.

At DuraServ, revenue doesn't just need to be earned — it needs to be collected. That requires someone who can hold a firm position on an outstanding balance while preserving the client relationship that generates the next order. Someone who can spot a billing discrepancy buried in a complex account before it becomes a dispute. Someone who doesn't need to be pushed to make the call.

As an Accounts Receivable Analyst on our Corporate Shared Team Services team, you are the connection between what DuraServ earns in the field and what actually flows to the bottom line. You manage complex accounts, resolve disputes with a combination of data and diplomacy, and partner with Sales and Operations to remove the friction that slows payments down.

If that combination of analytical precision and professional tenacity is what you bring — this role was built for you.

What You'll Own

The Revenue

• Proactively collect outstanding payments from assigned customer accounts — you don't wait for escalations, you prevent them
• Manage the full AR lifecycle for complex accounts including Supplier and Strategic Customers, where accuracy and relationship management are equally non-negotiable
• Maintain meticulous records of all collection activity — every contact, every commitment, every resolution documented with precision

The Accuracy

• Identify and resolve account discrepancies, unapplied payments, billing issues, and customer payment disputes before they compound
• Reconcile the accounts receivable ledger to ensure records are accurate — you are the last line of defense between a clean book and a financial exposure
• Verify invoice accuracy with strong analytical instincts and a commitment to getting it right the first time

The Relationships

• Build and maintain strong customer relationships that make collection conversations productive rather than adversarial
• Collaborate with Sales, Customer Service, and Operations to remove the root causes of late payment — not just the symptoms
• Provide dedicated support for strategic accounts where the stakes of every interaction are higher and the margin for error is smaller

Who You Are

You're comfortable with complexity, patient with process, and professionally persistent when a balance is overdue. You know the difference between pressure and professionalism — and you use both at the right time.

• A skilled communicator who can navigate a tense collection call with diplomacy and close it with a clear commitment — written, verbal, or both
• Detail-oriented by nature — discrepancies catch your eye, and you don't close a file until the ledger reflects reality
• Analytically strong, with the ability to review and verify complex billing information and translate findings into action
• Proactive rather than reactive — you manage your aging report before leadership asks about it
• Experienced in AR collections: 4+ years in accounts receivable, customer relations, or complex collections required; associate or bachelor's degree preferred
• Proficient in Microsoft Office 365 and comfortable working across accounting systems and internal platforms
• A collaborative partner — you understand that Sales and Operations success and AR success are the same thing, and you work accordingly

Why DuraServ's Shared Team Services?

The AR function at DuraServ isn't a back-office afterthought. It's a strategic lever. When this team performs, cash flow is predictable, relationships are protected, and the field teams can focus on winning new business instead of resolving billing problems. Your work has direct impact on the organization's financial health — and leadership knows it.

You'll work across Sales, Operations, and Customer Service with visibility into how DuraServ operates at a national scale. This is not a siloed position.

• Competitive compensation and full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term disability
• Stable, office-based environment with no travel requirement
• A team that values precision, accountability, and professional growth
• Clear path for advancement within the STS function for high performers

A Note to the Right Candidate.

If you've been in a collections role where the only metric that mattered was call volume — where strategy was discouraged and relationships were treated as an afterthought — this is a different environment.

If you're an experienced AR professional who wants to work on complex accounts, collaborate with cross-functional teams, and be recognized for precision and judgment — not just persistence — this is that role.

Where knowledge meets purpose. That's the standard here. Come help us hold it.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Corporate Shared Team Services function is the backbone that keeps nine regions financially healthy — and we hire people who take that responsibility seriously.

DuraServ is an Equal Opportunity Employer.

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

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