Accounting Representative I

Great American Insurance Group; Richfield Township (OH); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellness plans

Parental leave

Tuition reimbursement

Paid time off + holidays

401(k) match

Employee stock purchase plan

Commuter benefits

Job summary

National Interstate, part of Great American Insurance Group, seeks an Accounting Representative I for our Richfield, Ohio office with a hybrid schedule. You will handle routine clerical/accounting tasks, billing inquiries, reconciliations, and customer communications, supporting our agency partners and internal teams.

On-site four days a week with one day remote, you’ll contribute to accurate financial records while building cross-department relationships in a collaborative, value-driven

Qualifications

• Education: High School Diploma or equivalent.
• Associate degree or equivalent experience preferred.
• Developing knowledge of state and federal regulations related to insurance accounting.
• Attention to detail, organization, and problem-solving abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Performs routine and some non-routine clerical/accounting tasks per procedures.
• Provides billing information, reconciliations, and problem resolution for internal/external customers.
• Uses multiple billing/policy applications to service customer inquiries of a complex nature.
• Supports inbound and outbound phone activity.
• May follow up on delinquent accounts and communicate with collections as needed.
• Prepares account analyses and may generate ad hoc reports.

Skills

Attention to detail

Organizational skills

Communication

Discretion with confidential data

Problem solving

Education

High School Diploma

Associate degree or equivalent experience

Job description

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for an Accounting Representative I to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.
• Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance.
• Utilizes working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries of a complex nature.
• Requires inbound and outbound phone support.
• May follow-up on complex delinquent accounts including communication with collection agencies and other entities.
• Reconcile payments/receipts with account information.
• Fosters and builds relationships with other departments and/or outside agencies to resolve problems, using both written and/or verbal communication.
• Prepares account analysis, reviewing the entire relationship across one or more billing systems.
• May gather data to compile reports and/or create ad hoc reports.
• Complies with appropriate regulations and/or company policies and guidelines.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent. Associate degree or equivalent experience preferred.

Scope of Job/Qualifications

• Possesses organizational abilities to manage multiple tasks efficiently.
• Developing knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting.
• Demonstrates attention to detail, organizational skills, and problem-solving abilities.
• Developing interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Company: NIIC National Interstate Insurance Company

Benefits

• We offer competitive benefits packages for full-time and part-time employees*.
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• Learn more at http://www.gaig.com/careers.
• *Excludes seasonal employees and interns.

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page