Accounting Operations Analyst I

Independence Blue Cross; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Independence Blue Cross is seeking an Accounting Operations Analyst I to input and verify premium and non-premium payments, ensuring data integrity while collaborating with accounting and AR teams. The role supports SLA-driven research, reconciliation, and process improvements in a hybrid work model within the Tri-State area.

The position requires a Bachelor’s degree or equivalent with up to two years of relevant experience, strong attention to detail, and proficiency in Excel, Word, and

Qualifications

• Bachelor’s degree or equivalent with up to 2 years relevant work experience.
• Ability to manage competing priorities.
• Ability to actively engage with team members in completion of daily tasks, problem resolution, and strategic planning.
• Ability to analyze data and draw logical conclusions as to root cause.
• Must be able to function in a fast-paced environment, with a strong emphasis to details.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Excel, Word, and Outlook.
• Treasury experience in Healthcare / Insurance Industry preferred.
• Having knowledge of Oracle applications and PeopleSoft experience is preferred.

Responsibilities

• Identify and input premium and non-premium payments accurately.
• Cross-check data for quality and integrity.
• Adhere to MAR controls and departmental procedures.
• Research payments using various systems and bank tools.
• Collaborate with Accounting, Billing and AR to allocate/reconcile payments.
• Work with bank vendors to resolve payment issues.
• Meet SLAs for payment research and application.
• Batch and prep incoming mail per controls.
• Ensure timely research of payments during peak periods.
• Understand impact of payment adjustments.
• Communicate with internal/external partners about deliverables.
• Maintain production and quality metrics.
• Transmit checks via RDC and virtual lockbox; report appropriately.
• Suggest process improvements.
• Participate in projects as needed.

Skills

Attention to detail

Communication skills

Team collaboration

Problem solving

Ability to manage priorities

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Oracle applications

PeopleSoft

Job description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together, we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Accounting Operations Analyst I Responsibilities:

• Using established procedures to correctly identify and input premium & non-premium payments into the corresponding systems
• Perform required cross-checks to ensure quality and integrity of data entered
• Adhere to department controls to ensure tasks are completed in alignment with MAR controls
• Utilize various systems to research payments received in-house or presented via bank imaging tools
• Collaborate with internal business partners such as Accounting, Billing, and AR to ensure payments are allocated and/or reconciled appropriately
• Build relationships with external business partners to include bank vendors in research and resolution of payment issues
• Understand the time constraints and deadlines associated with payment research and application to ensure all Service Level Agreements (SLAs) are met
• Complete batching and prepping of incoming mail in alignment with internal controls
• Ensure timely research and application of payments generated on daily exception report in alignment with peak and off-peak periods (i.e. Open Enrollment)
• Have insight into the types of payment adjustments, their use, and customer impact
• Understanding of how daily deliverables impact internal and external business partners as well as the overall customer experience
• Research and complete inquiries in accordance with internal SLAs
• Maintain departmental production and quality metrics
• Transmit checks via RDC (Remote Deposit Capture) & Virtual lockbox & complete appropriate reporting
• Suggest, develop, and implement process improvements
• Awareness of expected outcomes of daily deliverables and proactive resolution of exceptions
• Perform other tasks as business needs require
• Will participate in projects as needed

Qualifications:

• Bachelor’s Degree or equivalent with up to 2 years relevant work experience
• Ability to effectively manage competing priorities
• Ability to actively engage with team members in completion of daily tasks, problem resolution, and strategic planning
• Ability to analyze data and draw logical conclusions as to root cause
• Must be able to function in a fast-paced environment, with a strong emphasis to details
• Excellent written and verbal communication skills
• Proficient with Microsoft Excel, Word, and Outlook
• Treasury experience in Healthcare / Insurance Industry preferred
• Having knowledge of Oracle applications and PeopleSoft experience is preferred

Independence has implemented a Hybrid model which consists of associates working in the office three days a week (Tuesday, Wednesday, and Thursday) and remotely two days a week (Monday and Friday). This role is designated as a role that fits into the Hybrid model. While associates may work remotely on designated remote days, the work must be performed within the Tri-State Area of Delaware, New Jersey, or Pennsylvania. Occasional travel may be available for training, meetings, or professional development opportunities.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device that is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We’re revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.