Accounting & Customer Service Representative (Amarillo, TX)

PAK Quality Foods LLC; Texas; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

401(k) retirement plan

Paid holidays

Paid time off

Employee pricing on food

Opportunity for growth

Job summary

PAK Quality Foods, a division of H & R Foods, seeks an Accounting & Customer Service Representative to support accounting, billing and daily office operations at our Amarillo, TX site. You will be the primary contact for customers by phone and email, handling invoices, payments and order inquiries while coordinating with Sales, Purchasing, Warehouse, Logistics and Accounting to ensure timely, accurate service.

Proficiency with Microsoft Office and bilingual English/Spanish are preferred.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Accounting, Business Administration, Finance, or related field preferred.
• 2+ years of accounting, customer service, or office support experience preferred.
• Experience with invoices, billing, payments, AP/AR, bookkeeping or customer accounts is a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as a primary contact for customers via phone and email.
• Respond to inquiries regarding orders, invoices, payments, and account status.
• Coordinate with Sales, Purchasing, Warehouse, Logistics, and Accounting to resolve issues.
• Process customer payments and assist with accounts receivable and payable tasks.
• Maintain accurate customer records and confidentiality.
• Provide backup administrative and office support as needed.

Skills

Customer service

Communication

Attention to detail

Education

Associate degree in Accounting/Business

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

Accounting & Customer Service Representative

Location: 609 S Grant St, Amarillo, TX 79101
Job Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About the Role

H & R Foods, a Division of PAK Quality Foods, is seeking an Accounting & Customer Service Representative to support accounting, customer service, and daily office operations. This role serves as a primary point of contact for customers, assisting with account inquiries, order-related issues, billing questions, payment processing, and coordinating with internal departments to ensure timely and accurate service.

What You'll Do

• Customer Service

  • Serve as a primary point of contact for customers via phone and email.
  • Respond to customer inquiries regarding orders, deliveries, invoices, payments, credits, and account status.
  • Resolve customer issues by coordinating with Sales, Purchasing, Warehouse, Logistics, and Accounting.
  • Maintain positive customer relationships through professional and timely communication.
  • Process customer requests and maintain accurate customer records.

• Accounting Support

  • Process customer payments, including cash, checks, and credit card transactions, while maintaining accurate customer account records.
  • Assist with accounts receivable activities, including payment posting, customer account reconciliation, and collections support.
  • Support accounts payable processing, including invoice entry, matching, and verification.
  • Assist with month-end closing activities and reconciliations.
  • Maintain accounting records and supporting documentation.
  • Assist with audit preparation and compliance documentation.
  • Maintain confidentiality of financial and company information.

• Administrative Support

  • Coordinate office supplies and administrative support as needed.
  • Provide backup support to accounting and customer service team members.
  • Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent required.

• Associate degree in Accounting, Business Administration, Finance, or related field preferred.

• Current college students pursuing a related degree are encouraged to apply.

• 2+ years of accounting, customer service, or office support experience preferred.

• Experience with invoices, billing, payments, AP, AR, bookkeeping, or customer accounts is a plus.

• Experience in food distribution, logistics, manufacturing, or a related industry is a plus.

• Working knowledge of accounting principles.

• Basic mathematical and cash-handling skills, including the ability to accurately count, calculate, and process customer payments.

• Advanced proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

• Strong attention to detail, accuracy, and organizational skills.

• Professional phone, email, and customer service communication skills.

• Dependable, professional, and able to handle confidential information with discretion.

• Bilingual English/Spanish preferred.

What We Offer

• Competitive pay based on qualifications and experience.

• Full-time opportunity in a professional office environment.

• Comprehensive benefits package (medical, dental, vision, and life insurance).

• 401(k) retirement plan.

• Additional voluntary benefits available.

• Paid holidays.

• Food purchase at employee pricing.

• Paid time off (PTO) after 1 year.

• Opportunity to gain experience in accounting, customer service, and food distribution operations.

Physical Requirements

• Prolonged periods of sitting and working at a computer.

• Frequent standing or walking to assist visitors or retrieve files.

• Ability to lift up to 25 lbs. occasionally, such as files, boxes, or office supplies.

Additional Information

• Employment is contingent upon successful completion of a background check and any required pre-employment screenings, in accordance with applicable laws.
• A brief skills assessment may be conducted during the interview process.