Accounting Clerk

Sheraton; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits for associates &/

401K matching

Flexible scheduling

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Billing & Accounts Receivable Specialist in New Orleans. You will manage invoices for group bookings, review transactions, and ensure accurate receivables coding in a fast-paced hospitality environment.

You’ll apply payments, monitor aging, and coordinate with Sales, Front Office, Events, and Finance to verify charges. Strong detail-orientation, solid communication, and 1–2 years AR experience required; hospitality background preferred.

Qualifications

• 1–2 years of accounting or accounts receivable experience, hospitality preferred.
• Strong knowledge of billing procedures, folio management, and payment applications.
• Proficiency with hotel PMS and accounting software (Opera, Delphi, M3, Sage or similar).
• High attention to detail, accuracy, and organization.
• Excellent communication and customer service skills.
• Ability to manage deadlines and multiple tasks.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Prepare and issue invoices for group bookings, events, corporate accounts, and direct billing clients.
• Review daily transactions, folios, and charges for accuracy before posting.
• Ensure proper coding and documentation for all receivables.
• Apply payments, deposits, credit card charges, and wire transfers to the appropriate accounts.
• Monitor aging reports and follow up on past-due balances professionally.
• Communicate with clients regarding outstanding invoices and payment arrangements.
• Reconcile accounts receivable ledgers; prepare daily, weekly, monthly AR reports.
• Assist with month-end closing and revenue reconciliation.
• Resolve billing inquiries or disputes promptly and courteously.
• Coordinate with Sales, Front Office, Events, and Finance to verify charges and documentation.
• Maintain strong relationships with corporate clients, vendors, and internal stakeholders.
• Maintain organized financial files and documentation per company and brand standards.
• Ensure compliance with accounting policies, internal controls, and audit requirements.
• Safeguard sensitive financial information and follow confidentiality protocols.

Skills

Accounting

Accounts receivable

Attention to detail

Communication skills

Customer service

Education

High school diploma

Associate degree in accounting or finance preferred

Tools

Opera

Delphi

M3

Sage

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

What you do each day:

Billing & Invoicing

• Prepare and issue invoices for group bookings, events, corporate accounts, and direct billing clients.
• Review daily transactions, folios, and charges for accuracy before posting.
• Ensure proper coding and documentation for all receivables.

Payments & Collections

• Apply payments, deposits, credit card charges, and wire transfers to the appropriate accounts.
• Monitor aging reports and follow up on past-due balances professionally.
• Communicate with clients regarding outstanding invoices and payment arrangements.

Reconciliation & Reporting

• Reconcile accounts receivable ledgers to ensure all payments are accounted for.
• Prepare daily, weekly, and monthly A/R reports and statements.
• Assist with month-end closing and revenue reconciliation.

Guest & Client Support

• Resolve billing inquiries or disputes promptly and courteously.
• Coordinate with Sales, Front Office, Events, and Finance to verify charges and documentation.
• Maintain strong relationships with corporate clients, vendors, and internal stakeholders.

Compliance & Recordkeeping

• Maintain organized financial files and documentation per company and brand standards.
• Ensure compliance with accounting policies, internal controls, and audit requirements.
• Safeguard sensitive financial information and follow confidentiality protocols.

Does this sound like you?

• 1–2 years of accounting or accounts receivable experience, preferably in hospitality.
• Strong knowledge of billing procedures, folio management, and payment applications.
• Proficiency with hotel PMS and accounting software (e.g., Opera, Delphi, M3, Sage, or similar).
• High attention to detail, accuracy, and organization.
• Excellent communication and customer service skills.
• Ability to manage deadlines and multiple tasks.
• High school diploma or equivalent required; associate degree in accounting or finance preferred.
• Ability to sit for extended periods and work at a computer.
• Occasionally lift or move files or office supplies up to 20 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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