Accountability Coach Contractor

Perry Health Inc; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A remote healthcare provider is seeking an Accountability Coach to engage with individuals managing Type 2 diabetes. This role involves delivering personalized guidance and support while adhering to company protocols. Candidates should be passionate about promoting health and wellness and exhibit strong communication skills. Flexibility in scheduling and a supportive team culture enhance the work environment for coaching at Perry Health.

Benefits

Flexible scheduling

Remote work

Qualifications

• Eligibility with NBC-HWC or LPN/LVN required.
• Required knowledge of ADA Standards of Medical Care in Diabetes.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Serve as a diabetes health coach to support individuals.
• Engage members with empathy and clarity via phone and text.
• Triage immediate care needs to Perry Health clinicians.

Skills

Empathy

Communication

Motivated learner

Creative thinking

Bilingual (Spanish)

Education

National Board-Certified Health & Wellness Coach (NBC-HWC) or LPN/LVN medical licensure

Tools

Computers

Software applications

Phone systems

Job description

Perry Health is on a mission to rethink chronic care delivery through a purely-remote, continuous care model. This remote-first approach allows us to extend high-quality specialist care to all patients, regardless of geography or other care disparities. We plan to make Perry available to every patient with a chronic illness, starting with Medicare patients living with diabetes. Perry’s remote care fills the necessary gap between physician appointments for our patients.

We equip our patients with cellular-connected devices (glucometers, blood pressure cuffs, etc.) that transmit data passively upon use, allowing even the most tech naive patient to participate. Real-time data flow to Perry’s team of clinicians (physicians, nurses, dietitians), who monitor trends and deliver proactive care over the phone. We’ve built a proprietary continuous-care EHR, which can ingest these data pipelines and build workflows on top of them for our clinical staff. Facing a chronic disease alone is overwhelming and isolating, and we aim to alleviate that emotional burden by providing care to our members 24/7.

Our high-touch approach to chronic care management creates tangible outcomes for our members and savings for the system by preventing hospitalizations.

ABOUT THE ROLE

Accountability Coaches remotely engage with individuals seeking to improve Type 2 diabetes through lifestyle modifications. We’re looking for enthusiastic, self-motivated professionals who are passionate about working collaboratively to deliver care to Perry members. You’ll have the opportunity to build relationships with new members and partner with clinical professionals to ensure members receive the attention, support and education they need to lead healthier lives.

KEY RESPONSIBILITIES

• Serve as an expert diabetes health coach. Support individuals efficiently and effectively to achieve the best outcomes possible.
• Engage individuals with empathy, clarity and care. Appointments are delivered over the phone; you’ll have the opportunity to text your members as well.
• Deliver education and personalized guidance according to Perry Health protocols to help individuals self-manage their condition and adhere to their care plan.
• Recognize immediate care needs and triage/address accordingly to the Perry Health clinicians.
• Adhere to policies and procedures for ongoing clinical quality.
• Ensure standard operating procedures for wellness programs remain in compliance with clinically-related legal and regulatory matters.

QUALIFICATIONS

• Eligibility with one of the following: National Board-Ccertified Health & Wellness Coach (NBC-HWC) or LPN/LVN medical licensure.
• Robust knowledge of ADA Standards of Medical Care in Diabetes, AHA Hypertension Clinical Guidelines and CDC DPP Lifestyle Management guidelines.
• Substantial knowledge of the healthcare industry.
• Motivated learner willing to acquire proficiency with technology, including computers, software applications and phone systems.
• Desire to excel in a performance-based high-touch service environment (preferably with an inbound/outbound telephonic component).
• Ability to thrive in a fast-paced team environment and collaborate with diverse groups at all levels of the organization.
• Creative thinking, attention to detail, ability to work independently, and a positive attitude.
• Bilingual (Spanish) is a plus.

HIGHLIGHTS

• Anticipated Start Date: Apr 15, 2025
• Compensation: Average is $30 per hour
• Employment: This is a contracted 1099 position
• Fully Remote: Quiet workspace, high-speed internet and a computer with sound/voice functionality required
• Hours: Minimum of 20 hours per week (averaged across the quarter), set at least 8 weeks in advance
• Schedule: You will set your own hours within our business hours (9a-9p ET M-Sa) using our software

COMPENSATION

• A clinical encounter is defined by:
• (1) a successful monthly call with a member
• (2) at least 20 minutes or more of time in the member’s chart
• Examples:
• If in one hour you called and spoke with 2 patients and spent 30 minutes with each, your pay for that hour would be $30.00 ($15.00/pt reached x 2).
• If in one hour you spent 40 minutes with one member, your pay for that hour would also be $30.
• If in one hour you spend 15 minutes with one member and 15 minutes with another, there would not be any time paid unless you spent at least 5 minutes more with that member at a later point in that calendar month.
• Compensation is paid monthly via direct deposit within 2 weeks of the last day of the month of service.

ABOUT OUR TEAM

Perry Health launched in August 2021 and has been supported by investors such as Primary Ventures, General Catalyst and Box Group. Our team has helped build businesses at the intersection of technology, consumer, healthcare and retail. Our team is committed to bringing together people from different backgrounds and perspectives to deliver real outcomes to our members.

OUR VALUES

Our patients are our purpose: decisions we make impact patients’ health. We are a healthcare company above all else. The choices we make are in the best interest of our patients.

Bring your best self: Team authenticity drives innovation. We support each other and our patients daily. Seek support and time to recharge when needed.

Own your ideas and your results: Each member contributes to Perry’s growth. Seek solutions, own the results, and be accountable.

Move fast, but with purpose: Aim for rapid, purposeful growth. Set goals, evaluate, pivot when necessary, and move forward together.

Good ideas come from anywhere: All ideas are considered; decisions are made together.

Disclaimer: Perry Health is an equal opportunity employer. We do not discriminate on protected characteristics as required by law.