Account Technical Service Rep

Georgia-Pacific LLC; Crossett (AR); Remote; USD 90,000 - 100,000; Full time

Job summary

Georgia-Pacific LLC’s Corrugated Packaging division is hiring an Account Technical Service representative to bolster our commercial team from a home-based setting. You will serve top strategic accounts, coordinate with local and national teams, and maintain strong customer relationships while ensuring timely deliveries and quality service.

This role requires travel to cover a broad territory (up to 60–75%), collaboration with multiple internal groups, and use of Microsoft Office 365 and CRM

Qualifications

• Experience in outside sales or account management and related commercial roles.
• Willing to travel up to 60-75% within the territory.
• Bachelor’s degree or higher.

Responsibilities

• Cultivate and maintain relationships with strategic national & local accounts by delivering quality products, outstanding service, and timely deliveries.
• Identify and implement solutions to optimize customer packaging needs, enhance product performance, and minimize waste at GP box plants.
• Act as the liaison between customers and GP internal teams, including customer service, quality, design, production, accounting, and shipping.
• Maintain high visibility and open lines of communication with national account customers.
• Regularly visit customers to discuss quality initiatives, gather feedback, and implement necessary actions.
• Assist with item trials for customers.
• Manage credit reconciliations with customers at month-end.
• Visit GP facilities as needed for team meetings, sample collection, and distribution.
• Foster lasting partnerships beyond day-to-day interactions.
• Support the GP quality team on customer visits to ensure compliance with quality standards.
• Utilize tools such as Microsoft Office 365 and Microsoft Dynamics CRM to log activities and manage data.

Skills

Outside sales

Account management

Supply chain

Operations

Travel willingness 60-75%

Education

Bachelor’s degree or higher

Tools

Microsoft Office 365

Microsoft Dynamics CRM

Job description

Your Job

Georgia-Pacific’s Corrugated Packaging division is hiring an Account Technical Service rep tasked with bolstering our business supported by our Waxahachie, TX Corrugated plant. At Georgia-Pacific, we believe that lasting customer relationships are built not just on likability but on exceptional service. As an Account Technical Service Representative, you will be a cornerstone of our Commercial Team, focusing on servicing our top strategic accounts. This home-based position will have you engaging directly with key customers and collaborating with our local or national accounts, ensuring Georgia-Pacific remains the preferred supplier for our strategic partners. With competitive compensation, including a variable component, a company car, and a suite of benefits, this role promises both professional growth and personal enrichment. Reporting to the Area Sales Manager, this is a role designed for those eager to make their mark.

Our Team

Join a dynamic and diverse team dedicated to excellence. As we expand our capabilities and enhance our customer service capacity, you will be an integral part of a group committed to forging preferred partnerships and delivering top-tier service.

We welcome candidates based in or near:

• Baton Rouge, LA
• Crossett, AR
• Shreveport, LA

What You Will Do

• Cultivate and maintain relationships with strategic national & local accounts by delivering quality products, outstanding service, and timely deliveries.
• Identify and execute solutions to optimize customer packaging needs, enhance product performance, and minimize waste at GP box plants.
• Act as the liaison between customers and GP internal teams, including customer service, quality, design, production, accounting, and shipping.
• Maintain high visibility and open lines of communication with national account customers.
• Regularly visit customers to discuss quality initiatives, gather feedback, and implement necessary actions.
• Assist with item trials for customers.
• Manage credit reconciliations with customers at month-end.
• Visit GP facilities as needed for team meetings, sample collection, and distribution.
• Foster lasting partnerships beyond day-to-day interactions.
• Support the GP quality team on customer visits to ensure compliance with quality standards.
• Utilize tools such as Microsoft Office 365 and Microsoft Dynamics CRM to log activities and manage data.

Who You Are (Basic Qualifications)

• Experience in outside sales, account management, supply chain/operations, or any related commercial experience.
• Willing and able to travel up to 60-75% within the assigned territory

What Will Put You Ahead

• Corrugated/packaging and/or outside sales experience
• Bachelor’s degree or higher

For this role, we anticipate paying $90,000 - $100,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).