Account Support Specialist - Central Enterprise

Everpure; Chicago (IL); On-site; USD 111,000 - 167,000; Full time

Benefits offered by this job

In-office role in Chicago

Flexible time off

Wellness resources

Team events

Incentive pay and/or equity

Job summary

Everpure in Chicago is seeking an Account Support Specialist to sustain a major MSP partnership, overseeing renewals, quotes, and cross-functional coordination to protect and grow over $10M in annual business across 130+ arrays and ~50PB of data.

You will own renewal pipeline health, support new business quoting with the Account Executive, manage the VAR relationship, monitor program compliance, and coordinate across Deals Desk, Customer Success, Services, and Channel Ops to keep the account

Qualifications

• Experience with SFDC/CRM and quote/approval workflows.
• Ability to manage high-volume renewal pipelines and accurately log opportunities.
• Strong organizational skills and attention to detail in fast-paced environments.
• Proven ability to coordinate across sales, deal desk, customer success, and partner teams.
• Comfort operating in an office-based role from Chicago with compliance to company policies.

Responsibilities

• Own renewal pipeline health — track 50+ upcoming renewals and ensure quotes are prepared and delivered on time and at correct pricing.
• Drive new business quoting — assist Account Executive in initiating quotes and logging opportunities in SFDC.
• Manage the VAR relationship — serve as primary internal contact for quote delivery, order processing, and PO intake with the MSP partner.
• Monitor MSP program compliance — track tier status and rebate eligibility to keep pricing within program thresholds.
• Coordinate across Deals Desk, Customer Success, Services, and Channel Ops to resolve escalations and align the account team.
• Maintain forecasting and reporting — keep opportunity data accurate and produce pipeline, renewal, and QBR-ready reports.
• Be the account's institutional memory — document customer buying motion, contacts and history to prevent knowledge loss.

Skills

SFDC/CRM

Quote workflows

Renewal management

Forecasting

Cross-functional coordination

Deal desk coordination

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

Everpure is seeking a dedicated Account Support Specialist to support one of our largest and most complex MSP partnerships, representing over $10M in annual business across 130+ arrays and ~50 petabytes of data. Their Elite MSP status, reseller motion, high renewal volume, and multi-layered approval processes require focused, full-time support to protect and grow this partnership.

This role is central to keeping renewals, quotes, and cross-functional coordination running smoothly — while ensuring the consistency and responsiveness this customer values.

What You’ll Do

• Own renewal pipeline health — Track 50+ upcoming renewals (74 total through 2031), proactively flag expirations, and ensure quotes are built, approved, and delivered on time and at correct rate-card pricing.
• Drive new business quoting — Support the Account Executive in initiating and pushing quotes through the approval chain, and ensure opportunities are accurately logged and staged in SFDC.
• Manage the VAR relationship — Serve as the primary internal contact for quote delivery, order processing, and PO intake with this MSP's reseller partner.
• Monitor MSP program compliance — Track the partner's tier status and rebate eligibility, ensuring pricing stays within program thresholds.
• Coordinate across teams — Act as the internal liaison across Deals Desk, Customer Success, Services, and Channel Ops to resolve escalations and keep the account team aligned.
• Maintain forecasting and reporting — Keep opportunity data accurate and produce regular pipeline, renewal, and QBR-ready reporting.
• Be the account's institutional memory — Maintain up-to-date documentation of customer's buying motion, key contacts, and account history so knowledge isn't lost to turnover.
• We are primarily an in-office environment and therefore, you will be expected to work from the Chicago office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

What You Bring

• Strong organizational skills and comfort managing high-volume, detail-heavy pipelines.
• Experience with SFDC (or similar CRM) and quote/approval workflows.
• Ability to coordinate across sales, deal desk, customer success, and partner teams.
• Judgment to know when to escape sensitive contractual or technical topics.
• A relationship-first mindset — this account values consistency and responsiveness above all.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The Annual Base Salary Range Is

$111,000—$167,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.