Account Support Rep Associate- East Coast

Compucom; United States; On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Job summary

Compucom is seeking an Account Support Rep Associate on the East Coast to handle day-to-day account interactions and order processing. You’ll monitor orders, coordinate with the account team, and act as a focal point for customer issues with a strong emphasis on accuracy and professional communication.

The role targets individuals with analytical detail, ability to communicate clearly, and capacity to work East Coast hours. Starting salary ranges with comprehensive benefits are provided.

Qualifications

• Bachelor’s degree or equivalent experience in Business Administration, Purchasing or related field.
• 0–2 years of related experience.
• Proficient in Excel, PowerPoint and other MS Office applications.
• English language proficiency written and spoken; French if applicable.

Responsibilities

• Process orders for assigned accounts with accuracy and documentation.
• Manage Salesforce queue and reassign complex cases to senior reps.
• Request SKU creation and maintain pricing SKUs in portals.
• Handle RMA and CRB requests from start to finish.
• Respond to customer inquiries (ETA, invoices, tracking).
• Manage open orders and coordinate with procurement and vendors.

Skills

Analytical skills

Attention to detail

Communication

Multitasking

English proficiency

French (if applicable)

Microsoft Office (Excel, PowerPoint)

Education

Bachelor’s Degree or equivalent in Business Administration, Purchasing or related

Tools

Salesforce.com

Cisco Commerce

Job description

Job Description

The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account operations for specific accounts including the executive of product and service contract provisions. The Account Support Rep Associate will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.

Job Description

The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account operations for specific accounts including the executive of product and service contract provisions. The Account Support Rep Associate will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.

The ideal candidate is an analytical individual with great attention to detail and an ability to communicate difficult information in a neutral and professional manner.

Must be able to work East Coast hours

Responsibilities

• Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
• Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
• Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
• Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
• Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
• Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
• Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
• Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
• Manage incoming/outgoing calls as per customer specific or team requirements.
• Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Skills & Qualifications

Basic Qualifications

• Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
• 0 - 2 years of related experience.
• Excellent administrative, organizational, and communication skills.
• Strong analytical skills and attention to detail.
• Ability to operate under pressure managing multiple account and demanding situations.
• Ability to manage multiple priorities in an effective manager.
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Comprehensive spoken and written English.
• Comprehensive spoken and written French if applicable.

Preferred Qualifications

• Experience in product support industry.
• Experience in sales operations.
• Proven experience delivery quantitative metrics in a business context.
• Basic knowledge of Salesforce.com or similar CRM system.
• Knowledge of Cisco Commerce

Wage Range

The annual starting salary for this position is between $43,050 – $57,400 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date

This posting is anticipated to remain open until 10/31/2026

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.