Account Supervisor (pharma).

Adelphi Group; Raleigh (NC); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Targetbase, part of Omnicom Precision Marketing Group, is seeking an Account Supervisor to lead client engagements and manage complex omnichannel campaigns. You will coordinate cross-functional teams, own budgets, and deliver projects on time and within scope in a hybrid Raleigh office environment.

Ideal candidates bring 5+ years in digital marketing, strong client-facing skills, and a track record of growing client business through strategic guidance and proactive communication.

Qualifications

• 5+ years of digital and/or omnichannel campaign experience; marketing/digital agency environment highly preferred.
• Enthusiasm for consumer marketing and understanding of customer journey principles.
• Solid understanding of relational database technology and CRM principles/applications.
• Exposure to pharma OR high-science healthcare highly preferred.
• Client-facing experience with ability to effectively manage expectations.
• Proven track record of effectively leading marketing projects and collaborating with cross functional teams including creative, strategy and analytics.
• Bachelor’s Degree in Marketing, Advertising, Communications, Business, or Liberal Arts.

Responsibilities

• Lead day-to-day activities to ensure project timelines and deliverables are met.
• Own project budgets and revenue forecasting with internal teams.
• Oversee scope, planning, execution, and change management for projects.
• Learn Targetbase tools, processes, and methodologies quickly.
• Develop strategies and anticipate client needs to grow the client’s business.
• Coordinate procurement of project suppliers and terms.
• Monitor competitive environment and guide interpretations of activity.
• Support client maintenance requests and updates to programs.
• Collaborate with SBA, Technology, and Creative teams on requirements.
• Communicate status to stakeholders and manage changes per process.
• Build client relationships through proactive communication and delivery.
• Provide short-term and long-term strategic targeting guidance where possible.
• Champion integration of business across Targetbase competencies.
• Mentor and develop junior staff when applicable.
• Prepare project scope and plans with account leads; define resource needs.

Skills

Account management

Client-facing

Project management

Strategic thinking

Communication

Education

Bachelor's Degree in Marketing, Advertising, Communications, Business, or Liberal Arts

Tools

CRM systems

Analytics tools

Job description

Agency:

Targetbase

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients.

JOB SCOPE &PURPOSE

The Account Supervisor is responsible for leading and managing agency resources to ensure the delivery of high quality service to clients in order to meet timelines and budget deliverables. He/she acts as the daily client contact and ensures that all projects for which he/she is responsible are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Supervisor demonstrates the ability to identify opportunities and grow the agency and their client’s business.

MAIN RESPONSIBILITIES

• Manage day-to-day activities to ensure that timelines and deliverables for projects are met; manages development schedules, budgets, and deadlines (including project team meetings and updating schedules)
• Own project financials; tracks fiscal budgets and internal budgets and provides account lead with accurate information for revenue forecasting and resource projections
• Lead all aspects of projects including scope definition, project planning, execution of deliverables, development of estimates, and management of change requests
• Quickly learn proprietary Targetbase tools, processes, and methodologies to ensure the success of projects
• Take an active role in building the client’s business, learning to generate new strategies and anticipate client needs
• Manage procurement of any project suppliers including planning, defining terms, and required paperwork
• Assist in monitoring the competitive environment and helps guide interpretations of competitive activity
• Support client maintenance requests and updates to current programs
• Work closely with internal cross-functional teams to determine project requirements, including SBA, Technology, and Creative
• Communicate project status to stakeholders on a regular basis; ensures changes are made and communicated according to the project change control process and as agreed to by the client and other stakeholders
• Liaise with client, taking the time to understand the client’s needs, developing the client relationship through effective communication and interpersonal skills, and building trust through repeated, timely, and effective project delivery
• With assistance from the client lead, develop the ability to provide clients with innovative short-term and long-term strategic targeting/direct marketing guidance
• Assist in building and championing integration of the business across all competencies within Targetbase
• Take an active role in developing direct reports (if applicable), providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate
• Alongside the account lead to prepare project scope and develop project plans based on information provided and information contained in job brief
• Partner with account leads to define resource skill requirements, milestones, and timelines
• Actively promote a positive team dynamic and contribute to agency culture

EDUCATION & EXPERIENCE

• 5+ years of digital and/or omnichannel campaign experience; marketing/digital agency environment highly preferred
• Enthusiasm for consumer marketing and understanding of customer journey principals
• Solid understanding of relational database technology and CRM principles/applications
• Exposure to pharma OR high-science healthcare highly preferred (ex: Oncology, Autoimmune, Rare Disease, and/or Respiratory therapeutic areas)
• Client-facing experience with ability to effectively manage expectations
• Proven track record of effectively leading marketing projects and collaborating with cross functional teams including creative, strategy and analytics
• Bachelor’s Degree in Marketing, Advertising, Communications, Business, or Liberal Arts

KNOWLEDGE & ABILITY

• Professional, clear, confident communication abilities (verbal and written) with all levels of client and internal organizations
• Able to independently drive/manage and ask appropriate questions, escalating when necessary
• Able to handle fast-paced, demanding initiatives
• Solid understanding of analytic, technology, and creative processes
• Proven organizational/time management skills with a strong eye for details
• Proven desire to take initiative and be a team playerAble to quickly learn and apply new ideas

POSITION REQUIREMENTS

• Overtime as necessary
• Frequent travel is required

We work a hybrid schedule - 3 days in office and 2 days working from home. Candidates must local to the Raleigh area and willing to be onsite in the office 3 days weekly.

Targetbase is a part of Omnicom Precision Marketing Group (OPMG). OPMG aligns Omnicom’s global digital, data and CRM capabilities to deliver precisely targeted and meaningful customer experiences at scale. Using its universal framework of connected data, connected intelligence and connected experiences, OPMG provides services that include data-driven product / service design, technology strategy and implementation, CRM / loyalty strategy and activation, econometric and attribution modeling, technical and business consulting and digital experience design and development.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

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