Account Supervisor (Dallas)

Targetbase; Irving (TX); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Targetbase, a data-driven marketing agency, seeks an Account Supervisor to lead project delivery and client management in the Dallas–Fort Worth area. You will drive campaigns, manage budgets, and coordinate cross-functional teams to meet timelines and specifications.

The role requires 5+ years in digital or omnichannel marketing, a relevant degree, and strong analytical and client-facing capabilities to identify growth opportunities for clients and the agency.

Qualifications

• 5+ years of digital/omnichannel campaign experience in marketing or digital agencies.
• Bachelor's degree in Marketing, Communications, or Business Administration.
• Strong client-facing skills and ability to manage expectations.

Responsibilities

• Lead day-to-day activities to meet timelines and budgets for projects.
• Own project financials and provide accurate revenue forecasts.
• Define scope, plan, execute deliverables, and manage changes.
• Learn Targetbase tools, processes, and methodologies quickly.
• Develop and nurture client relationships and strategic guidance.
• Coordinate with SBA, Technology, and Creative teams to define requirements.
• Communicate project status to stakeholders and maintain documentation.

Skills

Campaign experience

Client-facing

CRM fundamentals

Analytics collaboration

Cross-functional leadership

Education

Bachelor's Degree in Marketing, Communications, or Business Administration

Job description

Agency: Targetbase Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients.

JOB SCOPE & PURPOSE

The Account Supervisor is responsible for leading and managing agency resources to ensure the delivery of high quality service to clients in order to meet timelines and budget deliverables. He/she acts as the daily client contact and ensures that all projects for which he/she is responsible are completed on time, on specification, within scope, and on budget, while providing completed planning and documentation. The Account Supervisor demonstrates the ability to identify opportunities and grow the agency and their client’s business.

MAIN RESPONSIBILITIES

• Manage day-to-day activities to ensure that timelines and deliverables for projects are met; manages development schedules, budgets, and deadlines (including project team meetings and updating schedules)
• Own project financials; tracks fiscal budgets and internal budgets and provides account lead with accurate information for revenue forecasting and resource projections
• Lead all aspects of projects including scope definition, project planning, execution of deliverables, development of estimates, and management of change requests
• Quickly learn proprietary Targetbase tools, processes, and methodologies to ensure the success of projects
• Take an active role in building the client’s business, learning to generate new strategies and anticipate client needs
• Manage procurement of any project suppliers including planning, defining terms, and required paperwork
• Assist in monitoring the competitive environment and helps guide interpretations of competitive activity
• Support client maintenance requests and updates to current programs
• Work closely with internal cross-functional teams to determine project requirements, including SBA, Technology, and Creative
• Communicate project status to stakeholders on a regular basis; ensures changes are made and communicated according to the project change control process and as agreed to by the client and other stakeholders
• Liaise with client, taking the time to understand the client’s needs, developing the client relationship through effective communication and interpersonal skills, and building trust through repeated, timely, and effective project delivery
• With assistance from the client lead, develop the ability to provide clients with innovative short-term and long-term strategic targeting/direct marketing guidance
• Assist in building and championing integration of the business across all competencies within Targetbase
• Take an active role in developing direct reports (if applicable), providing mentorship and a positive work environment; assists in conducting performance reviews, as appropriate
• Alongside the account lead to prepare project scope and develop project plans based on information provided and information contained in job brief
• Partner with account leads to define resource skill requirements, milestones, and timelines
• Actively promote a positive team dynamic and contribute to agency culture

EXPERIENCE & EDUCATION

5+ years of digital and/or omnichannel campaign experience; marketing/digital agency environment Enthusiasm for consumer marketing and understanding of customer journey principals Solid understanding of relational database technology and CRM principles/applications Exposure to automotive OR heavy versioning campaign work preferred Client-facing experience with ability to effectively manage expectations Proven track record of effectively leading marketing projects and collaborating with cross functional teamsincluding creative, strategy and analytics Bachelor’s Degree in Marketing, Communications, or Business Administration

KNOWLEDGE & ABILITY

Professional, clear, confident communication abilities (verbal and written) with all levels of client and internal organizations Able to independently drive/manage and ask appropriate questions, escalating when necessary Able to handle fast-paced, demanding initiatives Solid understanding of analytic, technology, and creative processes Proven organizational/time management skills with a strong eye for details Proven desire to take initiative and be a team player Able to quickly learn and apply new ideas

POSITION REQUIREMENTS

Overtime as necessary Travel as necessary We work a hybrid schedule - 3 days in office and 2 days working from home. Candidates must local to Dallas-Fort Worth and willing to be onsite in the Irving, TX office 3 days each week. Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action - focused on community, impact, and opportunity.