Account Supervisor - Freelance

Socket.dev; Chicago (IL); Hybrid; USD 83,000 - 96,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

VML is seeking a Freelance Account Supervisor to help run CX/CRM campaigns for a major North American client brand. You will oversee omnichannel campaigns, coordinate cross‑functional teams, and manage day‑to‑day client relationships in a fast-paced agency environment.

You bring 3–6+ years of client leadership, strong campaign management skills, and the ability to work collaboratively across North American offices. Hybrid work is offered with a competitive benefits package.

Qualifications

• 3–6+ years leading client and account teams in advertising or marketing.
• Experience managing omnichannel campaigns (social, digital, CX, CRM).
• Strong collaboration across multi-disciplinary teams and agencies.

Responsibilities

• Manage omnichannel campaigns for a major North American client brand.
• Support and advise internal product, project, and account teams.
• Grow client relationships and contribute to new proposals and services.

Skills

Client leadership

Campaign management

Project management

Cross-functional collaboration

Job description

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was namedCampaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting‑edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visitwww.vml.com and follow along on LinkedIn #WeAreVML.

Account Supervisor– (Freelance)

Location(s): Dallas, Kansas City, Chicago (Hybrid)

Who we are looking for:

VML is seeking a Freelance Account Supervisor, who will be responsible for helping to run CX/CRM campaigns for a major North American client Brand, including engagement and campaign execution, across all related processes, disciplines and launches for a well-known North American Food Brand. Omnichannel campaign and marketing expertise (focus on digital and social, some broadcast) is a MUST. Data and Technical understanding and experience is preferred but not required. The right candidates will act as a point of contact with client colleagues, internal stakeholders and serve as the “connective tissue” between internal production resources and external connections. This role will serve as part account supervisor, part executional project manager for this client’s key stakeholders and with VML’s internal Creative, Strategic, Technology and Project Management teams.

The ideal candidate will have experience thriving in a highly collaborative, large advertising agency work environment. You will have worked on complex delivery projects/ad campaigns, new product launches and be inclusive of all campaign elements and phases from inception to completion while remaining cool under pressure. You are familiar with the complexities around completing marketing content and all elements of a launch or update to a well-known brand. You consider yourself a strong and willing teammate — someone who can manage day to day client/ account management, understand scopes of work, complex roll outs and omnichannel work streams across different interagency teams and agency partners with ease. You have your finger on the pulse on the latest trends, with a focus on the moving the needle for the brand. You are a consensus builder and a hands on do-er, able to convey strategic insights and offer consultation to internal and external stakeholders.

What you will do:

• Manage and maintain a solid omnichannel campaign base for the growth of this brand and for VML holistically, from the point of view of best-in-class omnichannel campaign processes, and the adoption of new delivery methodologies and technologies. You will work with internal Account, Process and Project Management teams to help drive innovative initiatives, analyze, plan and implement the solutions that are part of our roadmap and drive cross-brand all related campaigns and related projects acting as a point of contact for clients regarding day-to-day account operations and deliverables.
• Consult and support and serve as a key pillar to our internal product, project and account teams as you identify opportunities for streamlining, automating or implementing efficient processes within VML and for our clients.
• Own and grow the relationship with the counterparts with the clients, across varied internal disciplines, business and technology leaders and you will have an active role within VML, with visibility and involvement in the development of new proposals, products and services.

Who you are:

• A Builder, possessing an entrepreneurial attitude coupled with strong business acumen. You possess the gravitas and appetite to bring people together, while marshaling people and building consensus to drive ideas and launch solutions.
• Open and collaborative: Our team is close-knit and supportive and we’re working with a lot of unknowns. You must be a champion of team environments that are comfortable and encouraging.
• Optimistic and resilient: Dig in and figure out how to work around problems. Exemplify a “Yes and why not?” posture. Takes care of self and team. Balance needed to maintain stamina and positivity.
• Ego-less: We all wear the hats that need wearing, it’s a mentality that makes the team successful.
• A desire to learn and grown in this ever expanding and changing vertical

What You’ll Need:

• Ideally 3-6+ years of client and account leadership, campaign management, project and product launch management as well as demonstrated experience in advertising and/or marketing communications; a minimum of 3+ years of hands‑on experience in an Ad Agency setting helping to manage an account, work with omnichannel projects and 360 campaigns (social, digital, CX, CRM, being paramount.)
• Experience of working in Advertising agencies on large national accounts focused on engaging the consumer
• Self-driven with proven experience working with multi-disciplinary teams (CX, CRM, Strategy, Data, Creative, Project Management) across North American offices
• Good understanding of emerging web standards, user-centered design, the consumer journey, optimization and search practices
• High EQ and the ability to read what a team needs to help motivate them
• Proficiency in MS Office products

VML is a WPP agency. For more information, please visit our website and follow VML on our social channels: Twitter, Facebook, LinkedIn, and Instagram.

The compensation for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.

$60 — $70 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.