Account Supervisor, Financial Services Communications

Edelman Smithfield; Chicago (IL); On-site; USD 83,000 - 110,000; Full time

Job summary

Edelman Smithfield, a global financial communications firma, seeks an Account Supervisor to lead client service, media relations, and strategic communications for financial services clients. The role emphasizes building relationships with reporters, shaping messaging, and delivering high-impact results across campaigns.

The successful candidate will oversee teams, manage budgets, and drive thought leadership; experience in agency settings and strong industry insight are preferred.

Qualifications

• Bachelor’s degree in business, journalism, communications, or a related field.
• 4+ years of experience in corporate communications, financial services, public relations, or public affairs, preferably in an agency setting.

Responsibilities

• Lead communications strategies for financial services clients from ideation to execution.
• Serve as day-to-day lead on teams and client contact, with focus on timeliness, quality, and budget adherence.
• Develop understanding of clients’ businesses, stakeholders, and industry landscapes to provide strategic recommendations.
• Support senior leadership in identifying challenges and creating efficiencies for client satisfaction.
• Develop media engagement strategies and maintain relationships with financial journalists, producers, and influencers.
• Craft thought leadership content including op-eds, speeches, corporate messaging, and media materials.
• Provide proactive and reactive media counsel to ensure message alignment.
• Translate complex financial topics into clear narratives for media and investors.
• Oversee junior team members with mentorship and feedback.
• Contribute to new business through proposals, pitches, and deskside research.

Skills

Media relations

Communication

Project management

Client service

Mentorship

Storytelling

Education

Bachelor’s degree in business, journalism, communications, or related field

Job description

About Our Team

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Edelman Smithfield is a global financial communications firm with the power and scope of Edelman, the world’s largest integrated communications company. We specialize in financial markets and strategic situations, serving clients in the United States, Canada, EMEA, APAC, and beyond. Edelman Smithfield offers a deep and talented bench of approximately 250 financial market specialists across more than 25 cities and 15 countries.

Edelman Smithfield advises senior leaders and management teams navigating complex matters that impact reputation and valuation and has deep expertise in serving and communicating to the financial markets.

The Role

We are seeking a strategic, detail-oriented, and proactive Account Supervisor with experience in financial services communications to join our team. This person will play a critical role in client service, project execution, media relations, and strategic communications, ensuring high-impact results for our clients.

This individual should have strong relationships with key reporters, a deep understanding of industry dynamics, and a natural curiosity about the stakeholders and evolving landscape of private capital firms, hedge funds, asset and wealth managers, investment and commercial banks, fintech companies, real estate investors, insurers and other institutional market participants.

Key Responsibilities

• Lead communications strategies for financial services clients, from ideation to execution.
• Serve as day-to-day lead on teams and client contact, with a focus on timeliness, quality, and budget adherence.
• Develop a deep understanding of clients’ businesses, key stakeholders, and industry landscapes, and apply this knowledge to provide strategic recommendations.
• Support senior leadership in identifying and mitigating challenges, creating efficiencies and ensuring client satisfaction.
• Work with leadership to develop media engagement strategies, maintaining and leveraging relationships with key financial journalists, producers, and influencers.
• Craft compelling thought leadership content, including op-eds, speeches, corporate messaging, and media materials.
• Provide proactive and reactive media counsel to clients, ensuring message alignment and positioning.
• Translate complex financial and regulatory topics into clear, compelling narratives for media, investors, and other key stakeholders.
• Oversee the work of junior team members, providing mentorship, feedback, and guidance.
• Contribute to new business efforts, supporting proposal development, pitch preparation, and deskside research.

Basic Qualifications

• Bachelor’s degree in business, journalism, communications, or a related field.
• At least 4+ years of experience in corporate communications, financial services, public relations, or public affairs, preferably in an agency setting.

Preferred Qualifications

• Experience in financial communications, with a strong understanding of financial institutions, the financial services industry landscape and key stakeholder audiences.
• Strong media relations expertise, with established journalist relationships and a demonstrated ability to secure high-impact media coverage.
• Excellent verbal and written communication skills, with the ability to develop strategic messaging and thought leadership content.
• Strong project management skills, with a proactive, detail-oriented, and results-driven mindset.
• Ability to work effectively in fast-paced, high-pressure environments, managing multiple priorities simultaneously.

$83,000 - $110,000 per year

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.