Account Supervisor

Spectrum Science; United States; Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Remote-friendly

Hybrid work options (DC/NY/Chicago)

Monthly cell phone reimbursement

Flexible time off

Sabbatical after 7 years

13 weeks parental leave

Tuition reimbursement

Referral bonus

Medical concierge

401k match

Wellness benefits

Job summary

Spectrum Science is seeking an Account Supervisor, Client Services to lead day-to-day client management, align teams, and drive high-quality executions. You will understand client businesses, therapeutic areas, and communications objectives to inform strategic recommendations.

You will partner with senior leadership to translate objectives into programs, manage timelines and budgets, mentor junior staff, and contribute to growth across Spectrum’s client base.

Qualifications

• Bachelor’s degree in communications, marketing, or business.
• 5+ years in healthcare communications, marketing, or client services, preferably in an agency.
• Understanding of pharmaceutical/biotech landscape and FDA/regulatory environment.
• Proven ability to manage day-to-day client relationships and provide counsel.
• Strong strategic thinking and ability to connect client objectives to business strategy.
• Experience leading integrated programs and cross-functional teams.
• Leadership to guide junior staff and drive accountability across teams.
• Excellent written and verbal communication skills.
• Strong understanding of scopes, budgets, burn, forecasting, and risks.
• Highly organized, detail-oriented with multiple priorities.
• Collaborative, proactive attitude in a fast-paced agency setting.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams).

Responsibilities

• Support day-to-day client management and build trusted relationships.
• Develop understanding of clients’ businesses, therapeutic areas, audiences, and comms goals.
• Partner with senior leaders to translate objectives into clear strategies and deliverables.
• Assist in managing timelines, budgets, and team priorities.
• Identify challenges and opportunities; offer solutions rather than only escalating.
• Support client meetings and presentations with clear recommendations and progress updates.
• Review deliverables for quality and strategic alignment before senior review.
• Collaborate with internal teams to scope, staff, and deliver work with solid financial stewardship.
• Build cross-disciplinary relationships to create an integrated, high-performing team.
• Mentor junior team members and provide opportunities for ownership.
• Support organic growth by identifying client needs for additional Spectrum value.
• Contribute to new business efforts and agency initiatives as needed.

Skills

Healthcare comms

FDA/regulatory knowledge

Strategic thinking

Cross-functional leadership

Budget & forecasting

Client relationship mgmt

Leadership development

Clear written/verbal comms

Account financials familiarity

Organized & detail-oriented

Team collaboration

Microsoft Office

Education

Bachelor’s degree in communications/marketing/business

Tools

Microsoft Office

Job description

At Spectrum Science, our mission-connecting humankind to its best healthlife-comes to life through a culture rooted in curiosity, collaboration, and innovation. We believe breakthrough ideas happen when diverse perspectives are embraced and people are empowered to challenge what's possible.

Join our team of award-winning health-focused experts across advertising, clinical trial experience, communications, consulting, media, medical communications, and patient engagement. Together, we create the momentum that moves science, brands, and careers forward.

The Account Supervisor, Client Services serves as a day-to-day lead for client accounts, helping translate client needs and business objectives into effective strategies and high-quality execution. This role builds strong client relationships, keeps teams aligned and work moving forward, and proactively identifies issues and opportunities to help ensure successful delivery.

This person will work closely with senior account leadership and cross-functional partners to manage client expectations, resources, timelines and budgets. They also play an important role in developing junior team members and contributing to the continued growth of client relationships.

Job Responsibilities

• Support day-to-day client management, helping ensure client needs, expectations and priorities are understood and addressed while building strong, trusted relationships.
• Develop a strong understanding of clients’ businesses, therapeutic areas, audiences and communications objectives, and use that knowledge to contribute meaningful strategic thinking and recommendations.
• Partner with senior account leadership and cross-functional teams to translate client objectives into clear strategies, programs and deliverables.
• Support the day-to-day management of client work, ensuring teams are aligned on priorities, timelines, budgets, responsibilities and next steps.
• Proactively identify potential challenges, opportunities and evolving client needs, bringing forward solutions and recommendations rather than simply escalating issues.
• Support client meetings and presentations as appropriate, clearly communicating recommendations, progress, decisions and next steps.
• Review and help ensure the quality and strategic integrity of client deliverables before they move to senior leadership or clients.
• Partner with internal teams to appropriately scope, staff and deliver work while maintaining strong financial stewardship of assigned accounts.
• Build strong relationships across disciplines and help create an integrated team environment that produces the best work for clients.
• Mentor and develop junior team members through clear direction, thoughtful feedback and opportunities for increased ownership.
• Support organic growth by identifying emerging client needs and opportunities where Spectrum can provide additional value.
• Contribute to new business and agency initiatives as needed.

Desired Skills and Qualifications

• Bachelor’s degree in communications, marketing, business, or a related field
• 5+ years of experience in healthcare communications, marketing, or client services, ideally within an agency environment
• Understanding of the pharmaceutical/biotech landscape and regulatory environment, including FDA requirements
• Demonstrated ability to manage day-to-day client relationships, anticipate needs, and provide thoughtful counsel and recommendations
• Strong strategic thinking and problem-solving skills, with the ability to connect client objectives to communications and business strategy
• Experience leading integrated programs and cross-functional teams from planning through execution
• Strong leadership skills, including the ability to guide and develop junior team members and create accountability across teams
• Excellent written and verbal communication skills, with the ability to distill complex scientific or business information into clear, compelling recommendations
• Strong understanding of account financials, including scopes, budgets, burn, forecasting, and identification of potential risks
• Highly organized and detail-oriented, with the ability to manage multiple accounts, workstreams, deadlines, and competing priorities
• Collaborative, proactive, and comfortable operating in a fast-paced, highly integrated agency environment
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, Outlook, and Teams

The anticipated salary range for this position will be $90,000-$115,000. Salary is based on job-related factors such as: years of relevant experience, qualifications and/or certifications. Spectrum reserves the right to modify this pay range at any given time.

We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment.

• All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
• No matter where you work, you'll benefit from the monthly cell phone reimbursement.
• Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
• 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
• Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
• Bring your friends to work at Spectrum and earn a generous referral bonus.
• Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
• Thorough onboarding including accessible conversations with leadership.
• 401k with company match and 1:1 Financial Coaching and Education.
• Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.

Spectrum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Spectrum is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation to participate in the job application or interview process, contact [e-mail]