Account Supervisor

INFINITE; San Francisco (CA); Hybrid; USD 84,000 - 94,000; Full time

Benefits offered by this job

Hybrid work

Home office stipend

Phone stipend

Device upgrade program

Health insurance

401k match

Wellness stipend

Calm app membership

Paid time off

Charitable donation matching

Job summary

Infinite Global is seeking an experienced Account Supervisor to lead media relations and drive strategic PR initiatives for professional services clients. You will oversee account teams, set daily objectives, and act as the main client contact while mentoring junior staff.

The role emphasizes leadership, client engagement, and delivering measurable PR results for top law firms and financial services clients in a hybrid, global agency environment.

Qualifications

• Minimum of five years of PR and communications experience.
• Exposure to professional services and B2B clients required; agency experience preferred.
• Strong writing, editing, and coaching abilities with AP style knowledge.

Responsibilities

• Lead proactive and reactive media relations for a portfolio of professional services clients.
• Develop strategic communications plans, client emails and intake memos with minimal input from the account lead.
• Manage day-to-day execution of account strategy and client communications.
• Coordinate client calls and meetings; act as primary day-to-day client contact.

Skills

Media relations

Public relations

Team leadership

Client management

B2B / professional services

Education

Bachelor’s degree or equivalent

Job description

Infinite Global is an international communications firm specializing in PR, Content & Campaigns, and Crisis & Litigation. Our clients are ambitious, complex organizations that need to engage with sophisticated audiences. We provide the experience, skills and insight to drive brands forward and, in special situations, to deploy strategies to defend clients from reputational risk.
We serve knowledge-intensive firms, with a focus on the legal and financial services sectors. Some of the world’s largest, most profitable and most specialized law firms and financial services firms look to us for a nuanced understanding of their businesses, a clear sense of the kinds of stories that make news, and tested knowledge of when and how to engage the media.

Our unwavering client focus sets us apart and our approach and success earns accolades from our clients and peers. We are consistently named among PR News’ “Agency Elite\" and \"Top Places to Work in PR\" and have been for recognized as the “Best PR Firm” by the National Law Journal seven times.

What we’re looking for

An experienced media relations practitioner ready to step into account leadership. Applying an advanced understanding of the media relations toolkit, subject matter expertise and managerial acumen, the Account Supervisor oversees the development and execution of strategic public relations initiatives across a portfolio of accounts. You will set day-to-day objectives for your teams and serve as a reliable main point of contact for your clients.
This is also a people management role. The Account Supervisor line manages junior professionals, participating in their onboarding and training and providing ongoing feedback and professional coaching. Ideal candidates will bring a minimum of five years of PR and communications experience, required exposure to professional services and B2B clients, and a track record of public relations work that has generated measurable results.

What you’d do

• Effectively handle all aspects of proactive and reactive media relations activities for a portfolio of professional services clients.
• Develop clear, thoughtful, and strategic communications, including strategy plans, client emails and intake memos, with minimal input from the account lead.
• Articulate, implement, and manage day-to-day execution of account strategy.
• Facilitate client calls and meetings and serve as a highly responsive day-to-day client contact.
• Demonstrate a proficient understanding of your clients’ business and the competitive landscape. Provide strategic recommendations and creative ideas and proactively identify and address clients’ needs.
• Demonstrate strong strategic, analytical, and project management skills; take responsibility for a diverse number of projects and complete them in a timely manner with general direction from the account lead.
• Participate in the new business process by articulating strategies and tactics and attending pitch meetings.
• Manage day-to-day performance of account teams. Ensure quality work, deadline adherence, effective processes, and that the team consistently meets or exceeds agreed upon expectations, deliverables, and metrics.
• Serve as a line manager for junior professionals; provide onboarding support, training and ongoing feedback, and participate in reviews.
• Act as a mentor for junior colleagues by modeling desired behavior; demonstrate a strong work ethic, intellectual curiosity, and commitment to collegiality and a growth mindset.
• Commit to continuous learning and improvement of professional and leadership skills; set and pursue stretch goals.
• Participate in initiatives that further Infinite’s vision and values among both internal and external audiences.
• Lead by example; demonstrate behaviors consistent with Infinite’s values (integrity, agility, compassion, and courage).
  

Why we want you

• You have a bachelor’s degree or equivalent work experience.
• You have a minimum of five years’ PR and communications experience. Exposure to professional services and B2B clients is required; previous agency experience is highly preferred.
• You are highly curious, creative, and results-driven, with superior critical thinking, communication (verbal and written) and interpersonal skills.
• You have a proven track record of successfully implementing a variety of creative and effective public relations initiatives that have generated measurable results for clients.
• You have demonstrated the ability to manage a team and lead multiple projects simultaneously, making sound judgments on a daily basis and knowing when to seek senior counsel.
• You have a strong understanding of how law firms and professional services organizations can effectively communicate to their audiences.
• You have demonstrated strength as a writer; knowledge of AP style and the ability to proof, edit and coach others’ writing abilities.
  

What we offer

• Friendly and highly collaborative working environment where your voice will be heard and your ideas will count.

• Opportunity to work with leading law firms and professional services firms on a global scale within an international network.
• A focus on growth and professional development: twice annual professional planning sessions, regular access to leadership and mentorship opportunities.
• Hybrid work schedule; two days in the office with three optional work-from-home days per week.
• $175 one-time stipend for your at-home work set-up; $50 monthly stipend for your smartphone contract and a stipend to upgrade your device every three years.
• Competitive salary and customizable benefits package including:
• 100% company paid health, dental and vision insurance coverage
• 401k with competitive company match
• Monthly benefit stipend that can be used for health and wellness, transportation, student loan repayment or charitable contributions
• Employee Assistance Program and free annual membership to the Calm app
• Ample time off: 15 vacation days, 10 annual company holidays, nine days paid sick leave, one personal day and an “on call” period between Christmas and New Year’s.
• Unlimited paid time off to volunteer and 100% matching of charitable contributions up to $1,000 per year.
• Thorough onboarding and training process that extends throughout your tenure with the company.
  

The current annual base salary range for this position is $84,000-$94,000. Individual compensation varies based on job related factors, including relevant experience, qualifications, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. The range listed is just one component of Infinite's total compensation package for employees.

Infinite Global is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Infinite Global's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Please note: if you provide the names of references we will not contact them without first notifying you.